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#2421 - Unable to licence user during installation Ver 7.10.22

Closed Installation created by ohmdrop 8 months ago

This product would not install on the original suitecrm version we were running - 7.8.8.
We upgraded suiteCRM to LTS version 7.10.22, and tried again to install this product but again it failed. This time it failed at the stage of adding users to the license box even though the License key validated successfully. The symptom was that the arrow button that is used to add users into the licenced box remained greyed-out no matter which user was selected. This was a trial licence key. I mention this incase it has any relevance to some programming area.
CannotAddUser2.jpg

Unfortunately for TapCRM, we tried another product and it installed flawlessly on both versions of suiteCRM mentioned above.

  1. Biztech member avatar

    AppJetty Provider

    8 months ago

    Dear Robert,

    Greetings for the day!

    We have shared the response over an email.

    Hope this helps. Let me know in case of any concerns.

    Best Regards,
    AppJetty

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