TapCRM - Mobile App for SuiteCRM

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Best SuiteCRM Mobile App Now access all your necessary SuiteCRM data as and when required right from your mobile phone. Get everything done on the go with TapCRM, our SuiteCRM Mobile app. Now equipped with an exclusive field service feature: Live Tracking!"

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#5399 - App does not connect after installation/Login not possible

Open Installation created by accounting2 Verified Purchase 5 months ago

Hi, we're currently trying to use TapCRM.

We're not using a Google API key, but I would assume that's not relevant for the issue.

After installation, when configuring the app, there is one request being logged in the server. (Happens after clicking the Configure URL Button in the Android App) When trying to log in, the app shows an alert box stating that "There was a problem communicating with the CRM server".

The issue happens with both, users manged by SuiteCRM and LDAP users.

Technical details: SuiteCRM Version: 7.14.3 Sugar Version: 6.5.25 PHP Version: 8.2.15

Any guidance in this matter is much appreciated, thanks!

  1. Biztech member avatar

    AppJetty Provider Affiliate

    5 months ago

    Hi,

    Thank you for reaching out and providing the details regarding your experience with TapCRM.

    We appreciate your patience while we look into your concern. Our technical team is currently reviewing the information and will update you via email shortly.

    Hope this helps! Please let us know if you have any further questions or concerns.

    Kind regards, AppJetty Support

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  • Supported Versions
  • 7.5.0 to 7.14.4
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