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#381 - HTTPS URL with self-signed SSL certificate

Closed Installation created by stefan 3 years ago

The plugin does not accept my URL with self-signed SSL certificate.
I always get "Could not construct 'login' request".
Additionally, I get the same error message when I use HTTP and the hostname instead of the IP address.

What am I doing wrong?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi stefan,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #381. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    SuiteCRM Outlook Plugin Team

    • stefan member avatar

      stefan

      3 years ago

      Could you please be more precise which log file you want?
      I assume from my SuiteCRM server.
      Is it an apache2 log file?
      How do I set the log level to debug?

      I am running Gentoo 64-bit, my PHP version is 5.6.30

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi stefan,

    You can find the logging for the outlook plugin under settings, information tab. Be aware that this log contains sensitive information, please desensitise before you send.

    SuiteCRM Outlook Plugin Team

  3. Simon_Brooke member avatar

    Simon_Brooke

    3 years ago

    Hi Stefan

    The correct solution to this is to add the self-signed certificate to the Local Computer Trusted Root Certification Authorities on all the relevant client machines. See this HOWTO: https://msdn.microsoft.com/en-us/library/ms788967.aspx

    Cheers

    Simon

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