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#2020 - Failed while trying to index Meetings System.ArgumentNullException
Hi
I have a new problem : when I open my Outlook 2013 pro, this message appears : Failed while trying to index MeetingsSystem.ArgumentNullException: La valeur ne peut pas être null. Nom du paramètre : key
**Complete log : ** SuiteCRM Outlook Add-In v3.0.18.0 in Outlook version 14.0.0.7233 Auto-archiving: off
Logging level: Error
2019-06-14 09:46:09,310 | MS | ERROR | Failed while trying to index MeetingsSystem.ArgumentNullException: La valeur ne peut pas être null.
Nom du paramètre : key
à System.Collections.Concurrent.ConcurrentDictionary2.set_Item(TKey key, TValue value)
à SuiteCRMAddIn.BusinessLogic.SyncStateManager.CreateSyncState(AppointmentItem appointment)
à SuiteCRMAddIn.BusinessLogic.SyncStateManager.CreateSyncStateForItem[ItemType](ItemType item)
à SuiteCRMAddIn.BusinessLogic.SyncStateManager.GetOrCreateSyncState[ItemType](ItemType item)
à SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LinkOutlookItems(MAPIFolder appointmentsFolder)
Data:System.Collections.ListDictionaryInternal
HResult:-2147467261
2019-06-14 09:46:09,326 | AS | ERROR | Failed while trying to index CallsSystem.ArgumentNullException: La valeur ne peut pas être null.
Nom du paramètre : key
à System.Collections.Concurrent.ConcurrentDictionary2.set_Item(TKey key, TValue value)
à SuiteCRMAddIn.BusinessLogic.SyncStateManager.CreateSyncState(AppointmentItem appointment)
à SuiteCRMAddIn.BusinessLogic.SyncStateManager.CreateSyncStateForItem[ItemType](ItemType item)
à SuiteCRMAddIn.BusinessLogic.SyncStateManager.GetOrCreateSyncState[ItemType](ItemType item)
à SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LinkOutlookItems(MAPIFolder appointmentsFolder)
Data:System.Collections.ListDictionaryInternal
HResult:-2147467261
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5 years ago
And my meeting are duplicate in outlook (but they are correct in suitecrm)
5 years ago
Hi there,
Could you please ensure that you have upgraded to the newest version of the plug-in and if this issues continues if possible could you please send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #[2020]. If you could also include what PHP version the CRM is run on, that would be much appreciated and will help us investigate this issue further.
SuiteCRM Outlook Plugin Team
5 years ago
Hi there,
This issue will be closed as we have received no response, if this is still an issue please raise a new issue and reference this closed issue. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team
5 years ago
You waited 3 weeks before answering me and you close the subject in less than a week. That's not a good customer service... I had installed the latest version of your plugin, but I had too many bugs like the one mentioned above, and no response from you Sorry, my trial version has expired and I chose another plugin.