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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#2020 - Failed while trying to index Meetings System.ArgumentNullException

Closed Bug? created by Metfab 3 months ago

Hi

I have a new problem : when I open my Outlook 2013 pro, this message appears :
Failed while trying to index MeetingsSystem.ArgumentNullException: La valeur ne peut pas être null.
Nom du paramètre : key

suitecrm1.jpg

**Complete log : **
SuiteCRM Outlook Add-In v3.0.18.0 in Outlook version 14.0.0.7233
Auto-archiving: off

Logging level: Error

2019-06-14 09:46:09,310 | MS | ERROR | Failed while trying to index MeetingsSystem.ArgumentNullException: La valeur ne peut pas être null.
Nom du paramètre : key
à System.Collections.Concurrent.ConcurrentDictionary2.set_Item(TKey key, TValue value) à SuiteCRMAddIn.BusinessLogic.SyncStateManager.CreateSyncState(AppointmentItem appointment) à SuiteCRMAddIn.BusinessLogic.SyncStateManager.CreateSyncStateForItem[ItemType](ItemType item) à SuiteCRMAddIn.BusinessLogic.SyncStateManager.GetOrCreateSyncState[ItemType](ItemType item) à SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LinkOutlookItems(MAPIFolder appointmentsFolder)
Data:System.Collections.ListDictionaryInternal
HResult:-2147467261
2019-06-14 09:46:09,326 | AS | ERROR | Failed while trying to index CallsSystem.ArgumentNullException: La valeur ne peut pas être null.
Nom du paramètre : key
à System.Collections.Concurrent.ConcurrentDictionary2.set_Item(TKey key, TValue value) à SuiteCRMAddIn.BusinessLogic.SyncStateManager.CreateSyncState(AppointmentItem appointment) à SuiteCRMAddIn.BusinessLogic.SyncStateManager.CreateSyncStateForItem[ItemType](ItemType item) à SuiteCRMAddIn.BusinessLogic.SyncStateManager.GetOrCreateSyncState[ItemType](ItemType item) à SuiteCRMAddIn.BusinessLogic.AppointmentsSynchroniser1.LinkOutlookItems(MAPIFolder appointmentsFolder)
Data:System.Collections.ListDictionaryInternal
HResult:-2147467261

  1. Metfab member avatar

    Metfab

    3 months ago

    And my meeting are duplicate in outlook (but they are correct in suitecrm)
    suitecrm2.jpg

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    Could you please ensure that you have upgraded to the newest version of the plug-in and if this issues continues if possible could you please send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #[2020]. If you could also include what PHP version the CRM is run on, that would be much appreciated and will help us investigate this issue further.

    SuiteCRM Outlook Plugin Team

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This issue will be closed as we have received no response, if this is still an issue please raise a new issue and reference this closed issue. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

  4. Metfab member avatar

    Metfab

    2 months ago

    You waited 3 weeks before answering me and you close the subject in less than a week. That's not a good customer service...
    I had installed the latest version of your plugin, but I had too many bugs like the one mentioned above, and no response from you
    Sorry, my trial version has expired and I chose another plugin.

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