by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#3712 - Error shown

Closed Bug? created by Televic Digital 3 years ago


We purchased and installed this plugin last Monday. Since this plugin is installed in our Outlook clients, both users who are testing this get the following error:

2021-06-30 14_57_19-Clipboard.png

It seems to have to do with the synchronization of Meetings (Calendar item in my Inbox), but this synchronisation is of:

2021-06-30 14_59_20-Postvak IN - - Outlook.png

The only way to resolve this error (right now) is by setting the parameter "Show Errors" to "Never", but I don't think this solves the root cause...

2021-06-30 15_01_23-Postvak IN - - Outlook.png

  1. Dominiek member avatar

    Televic Digital

    3 years ago

    My Outlook version: 2021-06-30 15_06_14-About Microsoft® Outlook® for Microsoft 365.png

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi there,

    With Version 3 you will get these errors without failure, you can disable them from the Settings menu by setting "On-Screen Errors" to "None".

    You appear to be installing the Version 3 Plugin, I recommended using the new Version 4 details of which can be found here;

    You can download the package from the same place where you downloaded Version 3.

    Let me know how you get on!

  3. Dominiek member avatar

    Televic Digital

    3 years ago


    I had a look at this, but we already have the Version 4 plugin installed... So probably isn't resolved completely in this version yet.

    2021-07-07 14_54_19-CRM Televic Healthcare.png

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    Could you please confirm if this issue you are having still exists in version 4.0.2?

    Regards, The Outlook Plug-in Team

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