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Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#3712 - Error shown

Closed Bug? created by Televic Digital 2 years ago

Hello,

We purchased and installed this plugin last Monday. Since this plugin is installed in our Outlook clients, both users who are testing this get the following error:

2021-06-30 14_57_19-Clipboard.png

It seems to have to do with the synchronization of Meetings (Calendar item in my Inbox), but this synchronisation is of:

2021-06-30 14_59_20-Postvak IN - D.Leenknecht@televic.com - Outlook.png

The only way to resolve this error (right now) is by setting the parameter "Show Errors" to "Never", but I don't think this solves the root cause...

2021-06-30 15_01_23-Postvak IN - D.Leenknecht@televic.com - Outlook.png

  1. Dominiek member avatar

    Televic Digital

    2 years ago

    My Outlook version: 2021-06-30 15_06_14-About Microsoft® Outlook® for Microsoft 365.png

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi there,

    With Version 3 you will get these errors without failure, you can disable them from the Settings menu by setting "On-Screen Errors" to "None".

    You appear to be installing the Version 3 Plugin, I recommended using the new Version 4 details of which can be found here; https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/installation-guide

    You can download the package from the same place where you downloaded Version 3.

    Let me know how you get on!

  3. Dominiek member avatar

    Televic Digital

    2 years ago

    Hello,

    I had a look at this, but we already have the Version 4 plugin installed... So probably isn't resolved completely in this version yet.

    2021-07-07 14_54_19-CRM Televic Healthcare.png

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    11 months ago

    Hi there,

    Could you please confirm if this issue you are having still exists in version 4.0.2?

    Regards, The Outlook Plug-in Team

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