I confirmed that the logs sent where at debug level, and that an error existed in the back end that said it could not save the log which was only visible during a reboot. I have canceled my sub as the software is not usable for me in its current state, and support is slow in coming. I have repeatedly asked for 3.0.5 which did work to assist in diagnostics, but that has fallen on deaf ears. So cancellation was my only option as it has been unusable for months. Sorry I cannot assist further.