Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#670 - Since update cannot search for cases
I finally got around to using the plugin today and when I do a search for account, cases or anything, it fails to find anything. Then it began reporting this error:
The search produces nothing, even though the records exist. I have confirmed the connection, credentials and that the plugin is accessing the server, no luck. Search box simply no longer works to find anything.
This was working fine before the update to fix the serial number issue. Currently I cannot archive anything as it will not allow me to find the right place to place it.
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7 years ago
So whats happening? No response and no solutions seem to be coming. It has been weeks, I paid the full year sub, should I just get a refund?.
7 years ago
Hi lloyd,
We have contacted you directly in relation to this issue.
7 years ago
Hi lloyd,
We've looked through your logs but so far have only been able to determine that there was a login failure. Would you be able to re-send logs at level DEBUG (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #670. Thanks.
7 years ago
I confirmed that the logs sent where at debug level, and that an error existed in the back end that said it could not save the log which was only visible during a reboot. I have canceled my sub as the software is not usable for me in its current state, and support is slow in coming. I have repeatedly asked for 3.0.5 which did work to assist in diagnostics, but that has fallen on deaf ears. So cancellation was my only option as it has been unusable for months. Sorry I cannot assist further.