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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#670 - Since update cannot search for cases

Closed Bug? created by lloyd a year ago

I finally got around to using the plugin today and when I do a search for account, cases or anything, it fails to find anything. Then it began reporting this error:

Untitled-2.jpg

The search produces nothing, even though the records exist. I have confirmed the connection, credentials and that the plugin is accessing the server, no luck. Search box simply no longer works to find anything.

This was working fine before the update to fix the serial number issue. Currently I cannot archive anything as it will not allow me to find the right place to place it.

  1. lloyd member avatar

    lloyd

    a year ago

    So whats happening? No response and no solutions seem to be coming. It has been weeks, I paid the full year sub, should I just get a refund?.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi lloyd,

    We have contacted you directly in relation to this issue.

    • SuiteCRM Outlook Plugin Team
  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi lloyd,

    We've looked through your logs but so far have only been able to determine that there was a login failure. Would you be able to re-send logs at level DEBUG (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #670. Thanks.

    • SuiteCRM Outlook Plugin Team
    • lloyd member avatar

      lloyd

      a year ago

      I confirmed that the logs sent where at debug level, and that an error existed in the back end that said it could not save the log which was only visible during a reboot. I have canceled my sub as the software is not usable for me in its current state, and support is slow in coming. I have repeatedly asked for 3.0.5 which did work to assist in diagnostics, but that has fallen on deaf ears. So cancellation was my only option as it has been unusable for months. Sorry I cannot assist further.

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