by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Cancel at any time!
Free Trial

#523 - Licnse check failed

Closed Installation created by bleeker Verified Purchase 2 years ago

I have purchesed 6 licenses and we have installed the plugin for Suite CRM, we operate with a 365 outlook. We see that the emails are added in the CRM, however we recieve these messages very frequently were we need to add al the login info and the liecense key. this is very annoying.
The message is "License check failed for the SuiteCRM add-in.
Would you like to configure the ad inn....
Can you advice how to proceed to solve this.
Ruud

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi bleeker,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #523. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. bleeker member avatar

    bleeker Verified Purchase

    2 years ago

    Thanks,
    but have no clue what you want me to do. When we see the message we go to the suitcrm addin and reconifigureSuite CRM.jpg
    KR Ruud

  3. lloyd member avatar

    lloyd

    2 years ago

    Restart outlook and it should re-verify the key. This worked for me as I had the same error.

  4. bleeker member avatar

    bleeker Verified Purchase

    2 years ago

    Thnaks,
    That is what we already tried, I guess is has something to do with the fact we have multiple licenses for different PC's with one license Key

  5. bleeker member avatar

    bleeker Verified Purchase

    2 years ago

    SuitCRM Supprt, Thanks for your prompt response.?!

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi bleeker,

    You can find the logging information under settings, information tab within the Outlook Plugin. I expect this issue may be related to ticket #478 which we are currently investigating. Thanks.

    • SuiteCRM Outlook Plugin Team
    • bleeker member avatar

      bleeker Verified Purchase

      2 years ago

      It is also is related to issue 523, Everytime we restart our PC we are requested to enter the login details and license key. As mentioned I have purchased 6 licenses and we all need to renenter evrytime. This is not how it should work. I know how to find the setting but that is not the issue. I do not want to reenter evreyday.

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi bleeker,

      Are you able to confirm if this issue has been resolved? there will be another Outlook Plugin release shortly but I believe the settings loss bug has already been resolved in 3.0.7.

      • SuiteCRM Outlook Plugin Team
  7. bleeker member avatar

    bleeker Verified Purchase

    a year ago

    We have uploaded the 3.0.9 version and updated our systems.
    I noticed that since the update all mail we receive is marked green and marked SuitCRM Even when we do not have these contacts or emailaddress in the CRM system. Can you advice how this is possible and how we could only have the mail which is save to the crm is marked?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi bleeker,

      Can you further clarify this issue? are all the emails which are marked green actually archived? Are we marking all emails green and archiving them, or marking them all green and not archiving (some) of them? It would also be helpful if you could sent us your Outlook Plugin logs at level "Debug"as well. Thanks

      • SuiteCRM Outlook Plugin Team.
    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Further information: In the AutoArchive tab of the Settings dialog, we have tickboxes Archive mail send by

      <

      address> and Archive mail received by

      <

      address>. If the latter is ticked, this would be expected behaviour.

      Also, we have the "Archive all messages in the selected folders" list. If folders in that list are selected, then again archiving all those mails is correct behaviour. Do you have any of these boxes checked? if so all you would need to do is uncheck them.

    • bleeker member avatar

      bleeker Verified Purchase

      a year ago

      No, some of them can not be archieved because the email adresses are not in crm system. Perhaps you could explain how to make such a debug report.

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi bleeker,

      Just to keep you updated, we've been able to confirm this as a bug and are working on a solution that we will be able to include in the next release of the Plugin. Thank you for the assistance.

      • SuiteCRM Outlook Plugin Team
  8. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi bleeker,

    Would you be able to open a new support ticket for this issue? it makes it much easier for us to respond. I've raised your issue with the team and will get back to you as soon as possible. Thank you for your patience.

    • SuiteCRM Outlook Plugin Team.
This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...