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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1824 - License is not valid - After just download the plug-in

Closed Bug? created by gabrielguimaraes 6 months ago

Hi there,

I've downloaded my plug-in but when I use the activation code from the store, the plugin says this license is not valid.

Help please!

Regards,

Gabriel

  1. jason member avatar

    Jason

    6 months ago

    Hi Gabriel,

    Here are a few reasons that may happen:

    • The Outlook client cannot reach your CRM instance. Usually due to the CRM URL not being publicly available
    • Your CRM or network cannot reach https://store.suitecrm.com
    • The php_curl library is not enabled on your CRM server in your php.ini configuration file

    Addressing these will usually solve any license connection issues.

    Hope this helps!
    Jason Eggers
    The SuiteCRM Store

    • gabrielguimaraes member avatar

      gabrielguimaraes

      6 months ago

      Hi Jason!

      After enabling php_curl library I could connect to the server and validate the license.

      Thank you!

      Regards,

      Gabriel

    • jason member avatar

      Jason

      6 months ago

      That's great to hear! Thanks for confirming.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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