Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#5076 - Errors on automatic sync

Closed Bug? created by agiogoli Verified Purchase 5 months ago

~Tue Oct 31 12:31:23 2023 [120182][db9b61ad-5286-ea1d-2700-5c8693c25481][ERROR] fromUser: Conversion of from user format Y-m-d H:i:s failed Tue Oct 31 12:31:23 2023 [120182][db9b61ad-5286-ea1d-2700-5c8693c25481][ERROR] Saving Email with invalid From name and/or Address. Details: Campo mittente non impostato. Indirizzo mittente non impostato. Nome mittente non impostato. Nome mittente non impostato. Formato indirizzo mittente non corretto, usare la forma "from@emailaddress.org". Indirizzo mittente non valido. codes:1, 4, 7, 10, 16, 15 Tue Oct 31 12:31:23 2023 [120182][db9b61ad-5286-ea1d-2700-5c8693c25481][ERROR] Unable to find relationship emails_email_templates Tue Oct 31 12:31:24 2023 [120182][db9b61ad-5286-ea1d-2700-5c8693c25481][ERROR] Unable to find relationship emails_email_templates Tue Oct 31 12:31:24 2023 [120182][db9b61ad-5286-ea1d-2700-5c8693c25481][ERROR] Unable to find relationship emails_email_templates~

Hi, I see a sequence of blocks like this in error.log when it tries the automatic sync, probably one for each message it should sync. Plugin V4, first time I configure it. I followed all the steps in documentation.

What more can I check?

Thank you

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 months ago

    Hi there,

    We are investigating your issue. We will update you with more information once we have it.

    Thanks, The Outlook Plugin Team

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 months ago

    Hi there,

    Could you please send us your Suite Logs so we can review them to get a better understanding of your issue?

    To download your Suite Log please go to Admin->Diagnostic Tool-> Then only check the box next to "SuiteCRM Log File". Now click Execute Diagnostic, then Download the Diagnostic file.

    Please send this file to our Official Outlook Support email -> outlook[at]salesagility.com

    Thanks, The Outlook Plugin Team

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  • 7.10.10 to 8.4.2
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