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#5143 - License validation of Outlook Plugin disappears - again
Maybe my case is similar to ticket 5048, but since this is already marked as closed, I'll open a new one.
We use SuiteCRM version 7.13.2 as a Docker installation together with the Outlook plugin 4.0.3 for around 50 employees. The Outlook plugin has stopped working for a few days. We have determined that the reason is that the licensing is not working. After the license key has been validated (message: License Key Validation Successful), the validation disappears with the next reload of the website. I saw that there is a version 4.1.0. However, we don't want to install this without first testing it, especially since version 4.0.3 has worked perfectly so far. We already had a similar behavior with version 4.0.2, although the validation was not reset immediately, but only after some time.
What can we do to ensure that the licensing works properly again and that employees can use the plugin as usual? Thank you in advance for a quick suggested solution.
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11 months ago
Hi there,
Thank you for reaching out to us.
We recommend considering an upgrade to the latest version of the Outlook Plugin (v4.1.0). The missing file mentioned in our response to case #5048 is now included with the Plugin, and this update may address the issue you are currently experiencing.
Please feel free to contact us if you have any further questions or require additional clarification.
Thanks, The Outlook Plugin Team
11 months ago
To understand it correctly: we haven't changed anything in our installation and from one day to the next the licensing no longer works. And to restore functionality, do I have to update the plugin first? It sounds like adjustments on your side could result in a non-functioning system on ours at any time. Maybe I'm wrong, but that reduces confidence in reliability.
I followed your advice and installed the Outlook plugin to version 4.1.0 on a test system according to the instructions: - uninstalling plugin v4.0.3 - upload and installing v4.1.0 - quick repair and rebuild
The error is still there, the licensing seems to be successful, but disappears the next time you open the plugin's configuration page (or reload). Can we give you more information to help isolate the error? We need a quick solution please.
11 months ago
Please enable 'info' level debugging on your test CRM instance and repeat the licence process where you add your key, validate it, save it and then reload to find it missing. If you can then send the logs to us via our support email (outlook[at]salesagility.com) we can investigate further.
11 months ago
Thank you very much for your investigation. At this point I would say the problem has been solved and it had nothing to do with the Outlook plugin itself. Although it looked like the problem we already had with version 4.0.2, the cause here was different and not caused by the plugin.
The ticket can be closed.