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#575 - Cannot archive email after upgrading to 3.0.7

Closed Bug? created by afatac Verified Purchase 2 years ago

Outlook 2013, SuiteCRM 7.8.5

I cannot archive email after upgrading the plugin to 3.0.7. It was working in 3.0.5. Here is the screenshot.

OUTLOOK_2017-08-31_10-47-59.png

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi afatac,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #575. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. RyanEOD member avatar

    RyanEOD

    2 years ago

    I am having the same problem and just e-mailed my debugs over to the e-mail address.

  3. RyanEOD member avatar

    RyanEOD

    2 years ago

    Is there any update on this?

  4. dennis1 member avatar

    dennis1

    2 years ago

    me2, i have mailed the debug file. Could you provide the previous version 3.0.5? This one worked fine.

  5. dennis1 member avatar

    dennis1

    2 years ago

    please provide an update. this disturbs our operation

  6. RyanEOD member avatar

    RyanEOD

    2 years ago

    I have been forced to un-install. Is there an update please??

  7. RyanEOD member avatar

    RyanEOD

    a year ago

    This has been another week now without an update to this post nor a reply e-mail back. We are paying for something that can't be used, can I at least get a status update?

  8. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi guys,

    Apologies for the delay. We are currently investigating this as a high priority but have so far been unable to replicate this specific issue. We are preparing a test build in order to collect more information and get this resolved. Any assistance you are able to provide would be much appreciated. Thank you for your patience.

    • SuiteCRM Outlook Plugin Team
  9. RyanEOD member avatar

    RyanEOD

    a year ago

    Test version loaded and problem repeated and I replied back with log files.

  10. eefoo member avatar

    afatac Verified Purchase

    a year ago

    Hi RyanEOD,

    Where did you get the test version?

    • RyanEOD member avatar

      RyanEOD

      a year ago

      They e-mailed it to me directly. It just adds in more debugging. The problem happened again immediately and I sent them the debug files. Still no reply from them.

  11. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi guys,

    Just a quick update. This along with other high priority issues should be fixed in the latest version 3.0.8 which will be released very soon.

    Thank you for your patience.

  12. eefoo member avatar

    afatac Verified Purchase

    a year ago

    It is working in 3.0.9 now

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