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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1731 - I create an email in my outlook 2010, and I can syncronize fine, but the body of the message?

Closed General Question created by juanjimenez Verified Purchase 7 months ago

I use only the outlook servie mail and I syncronize at SuiteCRM, no problem but no copy the body of the message, only the subject.

what I need to do? What I missing?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    HI there,

    What version of the Outlook plugin are you currently using? Is it 3.0.18?

    When you say that the body of the message is not being archived in the CRM are you able to view that the database stores this information? It could be the case that the SuiteCRM version you are on has a previously known issue with caching the body of emails.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Hi there,

    Get you get our last reply?

    What version of the Outlook plugin are you currently using? Is it 3.0.18?

    When you say that the body of the message is not being archived in the CRM are you able to view that the database stores this information? It could be the case that the SuiteCRM version you are on has a previously known issue with caching the body of emails.

    If you could get back to us that would be great!

    Thanks,

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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