by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Cancel at any time!
Free Trial

#374 - Contacts not syncing

Closed Bug? created by randhirshinde 3 years ago

I have installed in my outlook and my contacts are not syncing anymore. I have upgraded to version 3.0.4 and still not working. It was working before, but not anymore.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi randhirshinde,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #374. That would be much appreciated and we'll investigate.

    SuiteCRM Outlook Plugin Team

  2. randhirshinde member avatar


    3 years ago

    It has synced now. But its quite irratic. I am going to email you the logs shortly. Please have a look and let me know if you have a fix.

    Warm regards


  3. randhirshinde member avatar


    3 years ago


    It has happened twice now. I get a message as follows

    "License check failed for the SuiteCRM add-in"

    Its quite annoying to keep finding the license and reconfigure everything.

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi there,

    Looking at the logs there was a lot of 'losing connection' between the plugin and the internet connection - that would explain the sporadic synchronisation. We addressed a shutting down error that may have contributed more to the synchronisation and that is in v3.0.5

    The Licence check failed issue should also be resolved inv3.0.5

    • SuiteCRM Team
This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...