Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#3259 - Unable to load Authentication/Archiving window
Dear Team,
Please find below issue description,
-We have purchased SuiteCRM outlook plugin V4 for our use.
-We have configured and install as per the below link. https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/installation-guide
-We have done setup till Step no.14.
-the issue after click on Authentication/Archiving option, we are not getting Authentication panel.(See attachment).
-it is showing add-in error.
-we are using open internet, so there is no need to show internet connectivity error.
- thats why we are unable to check plugin functionality.
We are using this plugin as per supported platform. SuiteCRM version=7.11.2( We used latest version 7.11.18 but failed to install) Outlook version = office 365 32-bit
Kindly look into this error and provide solution ASAP.
Regards, Ambit Support
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3 years ago
Hi there,
We're unable to see your attachments. if you could email them to outlook[at]salesagility[dot]com so we can take a look.
Thanks, Mac
3 years ago
Hi there,
Is the CRM behind a firewall? I doubt this would be the issue but it may be!
Thanks, Mac
3 years ago
Hi Mac,
Yes, We are using Firewall. As mentioned earlier, for this installation, we have provided required internet access to the system where SuiteCRM outlook plugin has installed.
Kindly provide solution ASAP.
Regards, Ambit Support
3 years ago
Hi there,
In regards to the firewall, you will have to allow direct access to 104.130.124.19 to allow for licence authentication.
On the local side of it, have you ever successfully arrived at an Empty configuration screen?
3 years ago
Hi Team,
Please find below comment.
In regards to the firewall, you will have to allow direct access to 104.130.124.19 to allow for licence authentication. Ambit - We have provided full internet access
On the local side of it, have you ever successfully arrived at an Empty configuration screen? Ambit- No. After click on Authentication/Archiving we got error saying that Add-in error
Regards, Ambit Support
3 years ago
Hi there,
Apologies, I miss understood that both CRM and the computer with the Outlook had full internet access.
Do you have Edge or Internet Explorer installed and up to date? It appears this problem could be caused by configuration. I'll get back to you soon with some more specifics