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#506 - Outlook 2013 produce a lot of archived email after manual archive

Closed Bug? created by tester1 2 years ago

Hi,

After manual archive, a lot of archived email are produced as below:
after_1.png

Either syncing Contacts or Calendar are on and off, the problem still occurs.
No logs are given even Debug mode is on.

Please advise

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi tester1,

    We've managed to confirm this as a bug and are currently investigating a fix. Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #506. If you could also include what PHP version you are running off of, that would be much appreciated.

    • SuiteCRM Outlook Plugin Team
  2. armitagerain member avatar

    tester1

    2 years ago

    No logs are given even Debug mode is on.
    PHP version is version 5.6.17

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi tester1,

    Just as a quick update. We've managed to confirm this as a bug and are currently investigating possible causes and finding an appropriate solution. Thank you for bringing this issue to our attention.

    • SuiteCRM Outlook Plugin Team
  4. Simon_Brooke member avatar

    Simon_Brooke

    a year ago

    Hi tester1, please download and try version 3.0.10; I'm confident you will find this resolves your issue.

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