Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#4361 - Configuration popup not displaying
Hello,
I followed the installation process witch is rather simple. When I click on the "Authentication/Archiving SuiteCRM" button in outlook, a tab opens in my browser (FireFox) and the following message appears : "Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."
And no configuration form appears.
Could you help me, please.
Regards Vincent
- Most Recent Love from Users
rimacoca- Ricardo Cairello
- marcusvsgimenes
- Ricardo Cairello
- thermoprintix
- clientes
2 years ago
Hi Vincent,
The plugin relies upon the API for communication. This error may point towards a configuration / setup issue with the API or your connection to it. Please follow the instructions here to ensure your API is setup correctly and ensure it can be reached from the computer running outlook.
https://docs.suitecrm.com/developer/api/developer-setup-guide/
2 years ago
The problem is fixed after changing parameters in .htaccess file.