by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

Cancel at any time!
Free Trial

#4159 - Can't archive the same email twice. First one is overwritten regardless of module

Closed Bug? created by mdelfortrie Verified Purchase 2 years ago

Hello, We use version 4.0 which works fine. Except in this case. Our goal: To archive the same email to multiple Modules or archive the same email to multiple records inside the same Module? Per archive attempt you can only select one CRM record. Issue: When we try to archive this email for the 2nd time, we get a warning "...may overwrite..". Result: the first archived record is deleted by the 2nd archive activity. Regardless if the second archive is for a different record in the same module or if the second record is in a different module than the first archive.

Thanks in advance Maarten

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Maarten,

    It's not currently possible, however we will keep note of it as a potential new feature for a future release.

    Please watch the plugin home page for information about releases.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "How to enable "Sync to outlook" checkbox? I follow the instruction and display on Edit/Detail view. The "Sync to outlook" checkbox appear in the pane..." - Yathit

    Read More Reviews