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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#2065 - Error entering to use the plugin

Closed General Question created by asmed.tinoco 2 months ago

Hello

When we try to use the plugin the next error appear:

"FetchEmailCategoriesAction failed with error CrmServerErrorException: CRM Server error 40 (Access Denied): You do not have access; request payload: method=get_module_fields&input_type=JSON&response_type=JSON&rest_data={"session":"kjdh78d8isp29n8k7llu70v7b1","module_name":"Emails"}; Not retryable, abortingCrmServerErrorExceptionCRM Server error 40 (Access Denied):You do not have access; request payload: method=get_module_fields&input_type=JSON&response_type=JSON&rest_data={"session":"kjdh78d8isp29n8k7llu70v7b1","module_name":"Emails"} "

Error_Plugin_Outlook.png

What are the reason for this error and how can we solve this?

Thanks in Advance
Asmed Tinoco

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    Could you please ensure that you have upgraded to the newest version of the plug-in and if this issues continues if possible could you please send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #[2065]. If you could also include what PHP version the CRM is run on, that would be much appreciated and will help us investigate this issue further.

    SuiteCRM Outlook Plugin Team

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one month ago

    Hi there,

    This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

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