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#2065 - Error entering to use the plugin
Hello
When we try to use the plugin the next error appear:
"FetchEmailCategoriesAction failed with error CrmServerErrorException: CRM Server error 40 (Access Denied): You do not have access; request payload: method=get_module_fields&input_type=JSON&response_type=JSON&rest_data={"session":"kjdh78d8isp29n8k7llu70v7b1","module_name":"Emails"}; Not retryable, abortingCrmServerErrorExceptionCRM Server error 40 (Access Denied):You do not have access; request payload: method=get_module_fields&input_type=JSON&response_type=JSON&rest_data={"session":"kjdh78d8isp29n8k7llu70v7b1","module_name":"Emails"} "
What are the reason for this error and how can we solve this?
Thanks in Advance Asmed Tinoco
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5 years ago
Hi there,
Could you please ensure that you have upgraded to the newest version of the plug-in and if this issues continues if possible could you please send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #[2065]. If you could also include what PHP version the CRM is run on, that would be much appreciated and will help us investigate this issue further.
SuiteCRM Outlook Plugin Team
5 years ago
Hi there,
This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team