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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#626 - Error: There was an error while archiving

Closed Bug? created by joseciccio 2 years ago

Hello I just installed the new version of the software August 2017 and I keep getting this error while trying to archive an email :

"There was an error while archiving" any help?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi joseciccio,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #625. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. joseciccio member avatar

    joseciccio

    2 years ago

    Done, just sent it

  3. joseciccio member avatar

    joseciccio

    2 years ago

    Any news? I bought this module and I can't even use it.

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi joseciccio,

      Please check your email for a test build. Thanks.

      • SuiteCRM Outlook Plugin Team
    • joseciccio member avatar

      joseciccio

      2 years ago

      I just tested and sent you a reply.
      thankyou

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi joseciccio,

      We have received the logs and will get back to you as soon as possible with more information.

      Thanks.

  4. mike73 member avatar

    mike73

    2 years ago

    Just recently purchased and I also have the same error. I can share my logs as well if required.

  5. joseciccio member avatar

    joseciccio

    2 years ago

    Any news?

  6. michaelcoates member avatar

    michaelcoates Verified Purchase

    2 years ago

    Cancelled my trial as no solution or even any response on the forums. A shame as I really like SuiteCRM - but without this function I can't really recommend it. Sorry for hijacking your thread Jose.

  7. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Resolved in latest release.

    • SuiteCRM Outlook Plugin Team
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