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Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#478 - License check failed for

Closed Bug? created by keithpohl 7 years ago

Hello, on one of my positions, I'm receiving the following:

License check failed for the SUiteCRM add-in. I'm able to successfully TEST the login and that works. This particular license is one that is tied to (3) users, but it has only been loaded on 3 positions, so not sure why we are seeing this. Is there a direct support method where I may send logs and keys?

Keith

licenseissue.PNG

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 years ago

    Hi keithpohl,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #478. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    SuiteCRM Outlook Plugin Team

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