Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#2995 - Email Sync Errors
We are doing a trial run of the SuiteCRM Outlook Plugin. While email seems to be syncing, we are seeing the attached dialog on a regular basis. We also see the following entries in the error log that seem to be related. Any assistance would be greatly appreciated.
2020-08-07 10:57:41,578 | 7 | ERROR | Could not set property while archiving email
System.Runtime.InteropServices.COMException (0x80040109): The operation cannot be performed because the message has been changed.
at Microsoft.Office.Interop.Outlook._MailItem.Save()
at SuiteCRMAddIn.Extensions.MailItemExtensions.EnsureProperty(MailItem olItem, String propertyName, String propertyValue)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails)
Data:System.Collections.ListDictionaryInternal
HResult:-2147221239
2020-08-07 10:57:45,418 | 7 | ERROR | Could not set property while archiving email
System.Runtime.InteropServices.COMException (0x80040109): The operation cannot be performed because the message has been changed.
at Microsoft.Office.Interop.Outlook._MailItem.Save()
at SuiteCRMAddIn.Extensions.MailItemExtensions.EnsureProperty(MailItem olItem, String propertyName, String propertyValue)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails)
Data:System.Collections.ListDictionaryInternal
HResult:-2147221239
2020-08-07 10:57:53,380 | 7 | ERROR | Could not set property while archiving email
System.Runtime.InteropServices.COMException (0x80040109): The operation cannot be performed because the message has been changed.
at Microsoft.Office.Interop.Outlook._MailItem.Save()
at SuiteCRMAddIn.Extensions.MailItemExtensions.EnsureProperty(MailItem olItem, String propertyName, String propertyValue)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable`1 moduleKeys, String excludedEmails)
Data:System.Collections.ListDictionaryInternal
HResult:-2147221239
2020-08-07 10:57:54,401 | 7 | ERROR | Failed to get email address of current user
System.NullReferenceException: Object reference not set to an instance of an object.
at SuiteCRMAddIn.Extensions.MailItemExtensions.GetSenderSMTPAddress(MailItem olItem)
Data:System.Collections.ListDictionaryInternal
HResult:-2147467261
- Most Recent Love from Users
rimacoca- Ricardo Cairello
- marcusvsgimenes
- Ricardo Cairello
- thermoprintix
- clientes
3 years ago
Some added information:
SuiteCRM Version 7.11.13 Sugar Version 6.5.25 (Build 344)
3 years ago
Hi there,
Apologies for the lack of response on this case.
The issue experienced is known within V3 of the plugin, since Outlook 365 is fully supported within version 4 I would recommend using it instead.
If I can assist you with that please let me know,
Thanks, Mac