by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Cancel at any time!
Free Trial

#2995 - Email Sync Errors

In Progress Bug? created by mthomas 5 months ago

We are doing a trial run of the SuiteCRM Outlook Plugin. While email seems to be syncing, we are seeing the attached dialog on a regular basis. We also see the following entries in the error log that seem to be related. Any assistance would be greatly appreciated.

2020-08-07 10:57:41,578 | 7 | ERROR | Could not set property while archiving email
System.Runtime.InteropServices.COMException (0x80040109): The operation cannot be performed because the message has been changed.
at Microsoft.Office.Interop.Outlook._MailItem.Save()
at SuiteCRMAddIn.Extensions.MailItemExtensions.EnsureProperty(MailItem olItem, String propertyName, String propertyValue)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) Data:System.Collections.ListDictionaryInternal HResult:-2147221239 2020-08-07 10:57:45,418 | 7 | ERROR | Could not set property while archiving email System.Runtime.InteropServices.COMException (0x80040109): The operation cannot be performed because the message has been changed. at Microsoft.Office.Interop.Outlook._MailItem.Save() at SuiteCRMAddIn.Extensions.MailItemExtensions.EnsureProperty(MailItem olItem, String propertyName, String propertyValue) at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails)
Data:System.Collections.ListDictionaryInternal
HResult:-2147221239
2020-08-07 10:57:53,380 | 7 | ERROR | Could not set property while archiving email
System.Runtime.InteropServices.COMException (0x80040109): The operation cannot be performed because the message has been changed.
at Microsoft.Office.Interop.Outlook._MailItem.Save()
at SuiteCRMAddIn.Extensions.MailItemExtensions.EnsureProperty(MailItem olItem, String propertyName, String propertyValue)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable`1 moduleKeys, String excludedEmails)
Data:System.Collections.ListDictionaryInternal
HResult:-2147221239
2020-08-07 10:57:54,401 | 7 | ERROR | Failed to get email address of current user
System.NullReferenceException: Object reference not set to an instance of an object.
at SuiteCRMAddIn.Extensions.MailItemExtensions.GetSenderSMTPAddress(MailItem olItem)
Data:System.Collections.ListDictionaryInternal
HResult:-2147467261

Clipboard01.jpg

  1. mthomas member avatar

    mthomas

    5 months ago

    Some added information:

    • Running Outlook 365
    • When closing Outlook, I get multiple dialogs: Want to save your changes?
    • The sync animation appears to run almost constantly after Outlook is open for more than an hour or so.

    SuiteCRM Version 7.11.13
    Sugar Version 6.5.25 (Build 344)

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 months ago

    Hi there,

    Apologies for the lack of response on this case.

    The issue experienced is known within V3 of the plugin, since Outlook 365 is fully supported within version 4 I would recommend using it instead.

    If I can assist you with that please let me know,

    Thanks,
    Mac

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...