by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial
Try it Now

#404 - auto-archiving thread

Closed General Question created by ViniciusAssis 3 years ago

If I add a message to the CRM, linked to a Case (or any other record), will the following messages in the same thread also be archived?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi ViniciusAssis,

    The following messages in the same thread will not be archived. In the CRM, each email is its own record and therefore only a single email will be archived.

    SuiteCRM Outlook Plugin Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...