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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#404 - auto-archiving thread

Closed General Question created by ViniciusAssis 2 years ago

If I add a message to the CRM, linked to a Case (or any other record), will the following messages in the same thread also be archived?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi ViniciusAssis,

    The following messages in the same thread will not be archived. In the CRM, each email is its own record and therefore only a single email will be archived.

    SuiteCRM Outlook Plugin Team

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