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#1977 - Emails are not being marked as archived into SuiteCRM on everyone's machine

Closed General Question created by chris9 Verified Purchase 9 months ago

Hi there - our users have mentioned that when an email is sent out with many cc'd colleagues, only the user sending the email knows that the email is archived.

It does not seem to be possible for one of the other colleagues to check or verify that the email has been logged by SuiteCRM, only the original sender can check this. Is there a way to ensure that all users who have received an email that has been archived can see this as indicated in Outlook?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    8 months ago

    Hi chris9,

    At the current moment in the time, the best way of verifying that an email has been archived is by checking against the contact within SuiteCRM (History subpanel) as you are correct in saying that only the person who archives the email for themselves will view the tag on the email.

    SuiteCRM Outlook Plugin Team

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