Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#2427 - Plugin does not find opportunity or record by email
When I'm trying to archive an email, the popup doesn't find any records based on email address.
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rimacoca- Ricardo Cairello
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4 years ago
Hi there,
However, it works fine when searching for the user's name? Could you confirm what version you are using?
Thanks, Mac
4 years ago
it looks like even if the person is in as a contact under the opportunity, we cannot find the opportunity by their email address..i have to look them up by contact and then it will show me the Opportunity.
4 years ago
I think I understand now. This to me would, unfortunately, be the expected functionality for the search feature as it will not back search from and find related accounts, contacts etc, etc.
Can you confirm you are able to see the opportunity record when searching with just the name of the opportunity?
Thanks, Mac
4 years ago
Hi there,
This ticket has been closed as we have received no response, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.
SuiteCRM Team