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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1068 - Error when archiving

Closed Bug? created by cc 2 years ago

I am getting this error in the logs when clicking on "archive". Any ideas?

System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at TidyManaged.Interop.PInvoke.tidyCreate64()
at TidyManaged.Document.FromString(String htmlString)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.Dialogs.ArchiveDialog.<>c__DisplayClass34_0.<btnArchive_Click>b__0(MailItem mailItem) at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext()
at System.Collections.Generic.List1..ctor(IEnumerable1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at SuiteCRMAddIn.Dialogs.ArchiveDialog.btnArchive_Click(Object sender, EventArgs e)

  1. pberger member avatar


    2 years ago

    Same Issue on Case #1070. - Addin recognizes 64bit Installation but tidy.x64.dll is not present.

  2. cc member avatar


    2 years ago

    Any news about how to resolve this issue? This is blocking, as we cannot use the plugin.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi cc,

    We are currently investing this as a high priority and will update you as soon as we have a possible solution. Thanks.

    • SuiteCRM Outlook Plugin Team
  4. jasobih member avatar

    jasobih Verified Purchase

    2 years ago

    I have the same issue. Has this been resolved yet?

  5. chris7 member avatar


    2 years ago

    Having the same issue. Critical for use. Please update on progress.

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Resolved in latest 3.0.18. Please open a new case if requiring assistance.

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