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#1831 - cannot Archive some emails from outlook to suite crm

Closed Bug? created by rico Verified Purchase a year ago

When i want to archive an email from outlook to Suite crm i receive a popup saying : Archive error ..... not archiving email because it's already marked as archived (BUT ITS NOT).

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Rico,

    That doesn't sound like you are using the latest version 3.0.18. Reason we suspect that is that 3.0.18 new feature was to allow re-archiving. Can you confirm the version you are running via the Add-in's settings screen (on Information tab).

    Thanks

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Rico,

    Can you confirm the version you are running via the Add-in's settings screen (on Information tab)?

    Thanks

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This issue will be close due to no response, if this is still and issue please raise a new issue and reference this closed issue. We recommend upgrading your SuiteCRM Outlook Plug-in to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

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