Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#525 - Query sync outlook - SuiteCRM
Hello Team, We took trial of your plugin "SuiteCRM Outlook-3.0.5.exe" and it looks working fine.
We are facing some queries on it.
Can you please let us know the sync between outlook and suitecrm happens automatically under what amount of time? Example : I have created contact into my outlook. It should be sync to suitecrm. I am waiting since last 10 min to sync. What is the expected time to sync or scheduler to run? Best, Fabrice
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6 years ago
Hi Fabrice,
Waiting over 10 minutes for sync doesn't sound right. Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #525. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.
6 years ago
Yes sure, I just sent an email. Thx.
6 years ago
Hi Team, I resent new logs by email. thx.
6 years ago
Hi team, is there any updated after sending the plugin logs?
6 years ago
After viewing code by myself, the schedule time of sync and auto-archive should be per 5 minutes. For my testing purpose, it is recommend to close and open Outlook, and then the sync and auto-archive task will be started immediately. :)