Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#422 - calendar sync
I am not sure if its a bug or what, but I am not able to get calendar sync work at all.The last I got was that I needed to configure SuiteCRM to allow your Outlook users to import calendar events. But this is not described in any of the documentation, so I am still not able to use this addon
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6 years ago
Hi Kent,
Yes you have to set your Roles of a Group of Users to allow them to Import/Export Meetings/Calls/Contacts/Tasks in order to use the Calendar/Contact sync.
Is the Synchronisation setting for the Calendar events set to 'Both', 'From SuiteCRM' or 'To SuiteCRM'?
We'll update the User Guide accordingly to make this more clear for users.
6 years ago
Hi, I have tried everything as far as I know, but still the log says "AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied" I made a role and and set all access to "All". I added my user to this role. What more can I do? PS: I am working with the admin user to test this, not sure if that can cause any issue?
6 years ago
Any possibility to get some help on this. I am getting to a point where I need to find other solutions. Can anyone recommend an alternative to this Outlook plugin that has calendar sync?
6 years ago
Hi Kent,
Can you send your suitecrm.logs over to us at outlook[at]salesagility[dot]com - these would be at fatal level (which is default). We believe that it may be a query failing which returns an obscure warning - Access Denied.
6 years ago
I sent you an email 28.06. Have you guys seen it and what is the result from it? I am also resending today
6 years ago
Hi,
exactly the same here.
Sysnc does not work except for Calendar entries. No contacts sync possible, seems to be the same error message as kent's
---- snip --- 2017-07-19 20:41:13,179 | AS | DEBUG | Permissions cache miss 2017-07-19 20:41:13,180 | TS | DEBUG | TaskSyncing SynchroniseAll starting 2017-07-19 20:41:13,180 | TS | DEBUG | Permissions cache miss 2017-07-19 20:41:13,182 | CS | DEBUG | Permissions cache miss 2017-07-19 20:41:13,187 | EM | DEBUG | Auto-Archive iteration started 2017-07-19 20:41:14,636 | CS | WARN | Cannot detect access Contacts/export 2017-07-19 20:41:14,636 | CS | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied 2017-07-19 20:41:14,636 | CS | DEBUG | ContactSyncing SynchroniseAll completed 2017-07-19 20:41:15,075 | AS | WARN | Cannot detect access Meetings/export 2017-07-19 20:41:15,076 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied --- snap ---
That's not what I paid for....
@kent do you still loose plugin settings (license key etc) in outlook?
Today I lost settings again. Yesterday worked well. Started this morning with 'Key required' error. That sucks...
--- snip --- 2017-07-18 18:14:34,423 | VSTA_Main | INFO | RepeatingProcess.PrepareShutdownAll: process EM is stopped. 2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | Stopping thread Daemon immediately. 2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | Stopping thread Daemon at end of current iteration. 2017-07-18 18:14:34,423 | VSTA_Main | INFO | RepeatingProcess.PrepareShutdownAll: process Daemon is stopped. 2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | ShutdownProcesses: complete 2017-07-18 18:14:34,927 | VSTA_Main | WARN | Tried calling 'logout' with parameter '{ session = t6kbd4ukqgu7b6vsa2j7met7k3 }', timeout is 300000ms 2017-07-18 18:14:34,929 | VSTA_Main | ERROR | Failed calling 'logout' SuiteCRMClient.CrmServerErrorException: CRM Server error 11 (Invalid Session ID): The session ID is invalid bei SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) bei SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-07-18 18:14:34,929 | VSTA_Main | ERROR | Log out error SuiteCRMClient.CrmServerErrorException: CRM Server error 11 (Invalid Session ID): The session ID is invalid bei SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) bei SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) bei SuiteCRMClient.UserSession.LogOut() Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-07-18 18:14:34,929 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of AppointmentSyncing 2017-07-18 18:14:34,929 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of ContactSyncing 2017-07-18 18:14:34,930 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of TaskSyncing
2017-07-18 18:14:34,930 | VSTA_Main | INFO | ThisAddIn_Quit: shutdown complete.
SuiteCRM Outlook Add-In v3.0.5.0 in Outlook version 16.0.0.8229 Auto-archiving: off
Logging level: Error
2017-07-19 08:25:44,382 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: Der Remoteserver hat einen Fehler zurückgegeben: (400) Ungültige Anforderung. bei System.Net.HttpWebRequest.GetResponse() bei SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2017-07-19 08:25:44,390 | Background | ERROR | Licence server responded "Key is required." 2017-07-19 08:29:52,380 | VSTA_Main | ERROR | Auto-archiving: ON 2017-07-19 08:29:52,380 | VSTA_Main | ERROR | Logging level: Error --- snap ---
regards Olaf
6 years ago
Hi Olaf,
We are currently investigating this issue and will provide you with an update as soon as possible.
6 years ago
Hi Olaf we had to leave the plugin since we never got it working the way we wanted unfortunately. I hope in future there could be some support that would assist remotely, at least as a paid option. It would have helped a lot
6 years ago
Any updates? We havent left the plugin yet and would like to see if you find a solution here?
6 years ago
Hi Kent,
After some investigating it appears that this issue is on the CRM side of things, specifically, "export access is denied". This issue has also been raised in ticket #448. Unfortunately I can't give you a date as to when this will be fixed but we are looking into possible solutions.
Thanks.
6 years ago
In the case #448 it says you are waiting for some logs. Did you get this from the other client? Does this mean that you actually dont have any customer using this add on to sync calendars to Outlook?
6 years ago
Hi Kent,
The logs received from #448 showed the same problem also present in your issue. This issue does not affect all users of the plugin and has so far only been raised in these two tickets.
6 years ago
Our apologies, this was an internationalisation issue. It's fixed in release 3.0.9.