Official SuiteCRM Outlook Plugin

Hi Kent,

Yes you have to set your Roles of a Group of Users to allow them to Import/Export Meetings/Calls/Contacts/Tasks in order to use the Calendar/Contact sync.

Is the Synchronisation setting for the Calendar events set to 'Both', 'From SuiteCRM' or 'To SuiteCRM'?

We'll update the User Guide accordingly to make this more clear for users.

• SuiteCRM Team

Hi, I have tried everything as far as I know, but still the log says "AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied" I made a role and and set all access to "All". I added my user to this role. What more can I do? PS: I am working with the admin user to test this, not sure if that can cause any issue?

Any possibility to get some help on this. I am getting to a point where I need to find other solutions. Can anyone recommend an alternative to this Outlook plugin that has calendar sync?

Hi Kent,

Can you send your suitecrm.logs over to us at outlook[at]salesagility[dot]com - these would be at fatal level (which is default). We believe that it may be a query failing which returns an obscure warning - Access Denied.

• SuiteCRM Team.

I sent you an email 28.06. Have you guys seen it and what is the result from it? I am also resending today

Hi,

exactly the same here.

Sysnc does not work except for Calendar entries. No contacts sync possible, seems to be the same error message as kent's

---- snip --- 2017-07-19 20:41:13,179 | AS | DEBUG | Permissions cache miss 2017-07-19 20:41:13,180 | TS | DEBUG | TaskSyncing SynchroniseAll starting 2017-07-19 20:41:13,180 | TS | DEBUG | Permissions cache miss 2017-07-19 20:41:13,182 | CS | DEBUG | Permissions cache miss 2017-07-19 20:41:13,187 | EM | DEBUG | Auto-Archive iteration started 2017-07-19 20:41:14,636 | CS | WARN | Cannot detect access Contacts/export 2017-07-19 20:41:14,636 | CS | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied 2017-07-19 20:41:14,636 | CS | DEBUG | ContactSyncing SynchroniseAll completed 2017-07-19 20:41:15,075 | AS | WARN | Cannot detect access Meetings/export 2017-07-19 20:41:15,076 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied --- snap ---

That's not what I paid for....

@kent do you still loose plugin settings (license key etc) in outlook?

Today I lost settings again. Yesterday worked well. Started this morning with 'Key required' error. That sucks...

--- snip --- 2017-07-18 18:14:34,423 | VSTA_Main | INFO | RepeatingProcess.PrepareShutdownAll: process EM is stopped. 2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | Stopping thread Daemon immediately. 2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | Stopping thread Daemon at end of current iteration. 2017-07-18 18:14:34,423 | VSTA_Main | INFO | RepeatingProcess.PrepareShutdownAll: process Daemon is stopped. 2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | ShutdownProcesses: complete 2017-07-18 18:14:34,927 | VSTA_Main | WARN | Tried calling 'logout' with parameter '{ session = t6kbd4ukqgu7b6vsa2j7met7k3 }', timeout is 300000ms 2017-07-18 18:14:34,929 | VSTA_Main | ERROR | Failed calling 'logout' SuiteCRMClient.CrmServerErrorException: CRM Server error 11 (Invalid Session ID): The session ID is invalid bei SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) bei SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-07-18 18:14:34,929 | VSTA_Main | ERROR | Log out error SuiteCRMClient.CrmServerErrorException: CRM Server error 11 (Invalid Session ID): The session ID is invalid bei SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) bei SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) bei SuiteCRMClient.UserSession.LogOut() Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2017-07-18 18:14:34,929 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of AppointmentSyncing 2017-07-18 18:14:34,929 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of ContactSyncing 2017-07-18 18:14:34,930 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of TaskSyncing

2017-07-18 18:14:34,930 | VSTA_Main | INFO | ThisAddIn_Quit: shutdown complete.

SuiteCRM Outlook Add-In v3.0.5.0 in Outlook version 16.0.0.8229 Auto-archiving: off

Logging level: Error

2017-07-19 08:25:44,382 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: Der Remoteserver hat einen Fehler zurückgegeben: (400) Ungültige Anforderung. bei System.Net.HttpWebRequest.GetResponse() bei SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2017-07-19 08:25:44,390 | Background | ERROR | Licence server responded "Key is required." 2017-07-19 08:29:52,380 | VSTA_Main | ERROR | Auto-archiving: ON 2017-07-19 08:29:52,380 | VSTA_Main | ERROR | Logging level: Error --- snap ---

regards Olaf

Hi Olaf we had to leave the plugin since we never got it working the way we wanted unfortunately. I hope in future there could be some support that would assist remotely, at least as a paid option. It would have helped a lot

Any updates? We havent left the plugin yet and would like to see if you find a solution here?

Our apologies, this was an internationalisation issue. It's fixed in release 3.0.9.