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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#422 - calendar sync

Closed Bug? created by kent Verified Purchase 2 years ago

I am not sure if its a bug or what, but I am not able to get calendar sync work at all.The last I got was that I needed to configure SuiteCRM to allow your Outlook users to import calendar events.
But this is not described in any of the documentation, so I am still not able to use this addon

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Kent,

    Yes you have to set your Roles of a Group of Users to allow them to Import/Export Meetings/Calls/Contacts/Tasks in order to use the Calendar/Contact sync.

    Is the Synchronisation setting for the Calendar events set to 'Both', 'From SuiteCRM' or 'To SuiteCRM'?

    We'll update the User Guide accordingly to make this more clear for users.

    • SuiteCRM Team
  2. kent member avatar

    kent Verified Purchase

    2 years ago

    Hi, I have tried everything as far as I know, but still the log says "AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied"
    I made a role and and set all access to "All". I added my user to this role. What more can I do?
    PS: I am working with the admin user to test this, not sure if that can cause any issue?

  3. kent member avatar

    kent Verified Purchase

    2 years ago

    Any possibility to get some help on this. I am getting to a point where I need to find other solutions. Can anyone recommend an alternative to this Outlook plugin that has calendar sync?

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Kent,

    Can you send your suitecrm.logs over to us at outlook[at]salesagility[dot]com - these would be at fatal level (which is default). We believe that it may be a query failing which returns an obscure warning - Access Denied.

    • SuiteCRM Team.
  5. kent member avatar

    kent Verified Purchase

    2 years ago

    I sent you an email 28.06. Have you guys seen it and what is the result from it? I am also resending today

  6. olafkoester member avatar

    olafkoester

    2 years ago

    Hi,

    exactly the same here.

    Sysnc does not work except for Calendar entries.
    No contacts sync possible, seems to be the same error message as kent's

    ---- snip ---
    2017-07-19 20:41:13,179 | AS | DEBUG | Permissions cache miss
    2017-07-19 20:41:13,180 | TS | DEBUG | TaskSyncing SynchroniseAll starting
    2017-07-19 20:41:13,180 | TS | DEBUG | Permissions cache miss
    2017-07-19 20:41:13,182 | CS | DEBUG | Permissions cache miss
    2017-07-19 20:41:13,187 | EM | DEBUG | Auto-Archive iteration started
    2017-07-19 20:41:14,636 | CS | WARN | Cannot detect access Contacts/export
    2017-07-19 20:41:14,636 | CS | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied
    2017-07-19 20:41:14,636 | CS | DEBUG | ContactSyncing SynchroniseAll completed
    2017-07-19 20:41:15,075 | AS | WARN | Cannot detect access Meetings/export
    2017-07-19 20:41:15,076 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied
    --- snap ---

    That's not what I paid for....

    @kent do you still loose plugin settings (license key etc) in outlook?

    Today I lost settings again. Yesterday worked well. Started this morning with 'Key required' error. That sucks...

    --- snip ---
    2017-07-18 18:14:34,423 | VSTA_Main | INFO | RepeatingProcess.PrepareShutdownAll: process EM is stopped.
    2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | Stopping thread Daemon immediately.
    2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | Stopping thread Daemon at end of current iteration.
    2017-07-18 18:14:34,423 | VSTA_Main | INFO | RepeatingProcess.PrepareShutdownAll: process Daemon is stopped.
    2017-07-18 18:14:34,423 | VSTA_Main | DEBUG | ShutdownProcesses: complete
    2017-07-18 18:14:34,927 | VSTA_Main | WARN | Tried calling 'logout' with parameter '{ session = t6kbd4ukqgu7b6vsa2j7met7k3 }', timeout is 300000ms
    2017-07-18 18:14:34,929 | VSTA_Main | ERROR | Failed calling 'logout'
    SuiteCRMClient.CrmServerErrorException: CRM Server error 11 (Invalid Session ID): The session ID is invalid
    bei SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    bei SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088
    2017-07-18 18:14:34,929 | VSTA_Main | ERROR | Log out error
    SuiteCRMClient.CrmServerErrorException: CRM Server error 11 (Invalid Session ID): The session ID is invalid
    bei SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    bei SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    bei SuiteCRMClient.UserSession.LogOut()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088
    2017-07-18 18:14:34,929 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of AppointmentSyncing
    2017-07-18 18:14:34,929 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of ContactSyncing
    2017-07-18 18:14:34,930 | VSTA_Main | DEBUG | ThisAddIn.DisposeOf: Disposing of TaskSyncing

    2017-07-18 18:14:34,930 | VSTA_Main | INFO | ThisAddIn_Quit: shutdown complete.

    SuiteCRM Outlook Add-In v3.0.5.0 in Outlook version 16.0.0.8229
    Auto-archiving: off

    Logging level: Error

    2017-07-19 08:25:44,382 | Background | ERROR | Failed to connect to licence server because ProtocolError
    System.Net.WebException: Der Remoteserver hat einen Fehler zur├╝ckgegeben: (400) Ung├╝ltige Anforderung.
    bei System.Net.HttpWebRequest.GetResponse()
    bei SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079
    2017-07-19 08:25:44,390 | Background | ERROR | Licence server responded "Key is required."
    2017-07-19 08:29:52,380 | VSTA_Main | ERROR | Auto-archiving: ON
    2017-07-19 08:29:52,380 | VSTA_Main | ERROR | Logging level: Error
    --- snap ---

    regards
    Olaf

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi Olaf,

      We are currently investigating this issue and will provide you with an update as soon as possible.

      • SuiteCRM Outlook Plugin Team
  7. kent member avatar

    kent Verified Purchase

    2 years ago

    Hi Olaf we had to leave the plugin since we never got it working the way we wanted unfortunately. I hope in future there could be some support that would assist remotely, at least as a paid option. It would have helped a lot

  8. kent member avatar

    kent Verified Purchase

    2 years ago

    Any updates? We havent left the plugin yet and would like to see if you find a solution here?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi Kent,

      After some investigating it appears that this issue is on the CRM side of things, specifically, "export access is denied". This issue has also been raised in ticket #448. Unfortunately I can't give you a date as to when this will be fixed but we are looking into possible solutions.

      Thanks.

    • kent member avatar

      kent Verified Purchase

      2 years ago

      In the case #448 it says you are waiting for some logs. Did you get this from the other client?
      Does this mean that you actually dont have any customer using this add on to sync calendars to Outlook?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi Kent,

      The logs received from #448 showed the same problem also present in your issue. This issue does not affect all users of the plugin and has so far only been raised in these two tickets.

      • SuiteCRM Outlook Plugin Team
  9. Simon_Brooke member avatar

    Simon_Brooke

    a year ago

    Our apologies, this was an internationalisation issue. It's fixed in release 3.0.9.

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