by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

Cancel at any time!
Free Trial

#1893 - License Check failed

Closed Bug? created by ericpijfers1 5 years ago

L.S.,

The add-in has been working, and while I'm still in the 30 day trial period I get the message License Check failed. Had to terminate Outlook before the Add-in could be disabled. Test of the connection does work. Furthermore I noticed that Contacts, tasks (sync method to Both) create duplicate entries in both Outlook and SuiteCRM.

Thanks for the support with this.

Eric

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Hi there,

    Could you please state what Outlook plugin version you are using?

    Thanks,

  2. ericpijfers1 member avatar

    ericpijfers1

    5 years ago

    L.S. ,

    I'm still having this issue..Message comes up and wether I choose reconfigure or Disable, the message stays on top causing Outlook not being available. Have to terminate the Outlook process, restart and re-enable the add-in. Any resolution in the very near future please otherwise I have to dismiss this solution. Thanks. Eric

  3. ericpijfers1 member avatar

    ericpijfers1

    5 years ago

    L.S.,

    After having purchased the license I do wonder what the level of support is that can be expected. Somehow I've managed to solve the license problem myself, the issue as described in this thread, however I do have multiple issues with the add-in primarily in errors when syncing mail with SuiteCRM, options like Sync now (contacts) not available (greyed out first, now disappeared totally) and many more.. Can we expect an update soon?

    Kind regards, Eric

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    This issue identify as the main topic has been resolved in v3.0.20.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "How to enable "Sync to outlook" checkbox? I follow the instruction and display on Edit/Detail view. The "Sync to outlook" checkbox appear in the pane..." - Yathit

    Read More Reviews