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#2238 - 3.0.22 - Send and Archive issue

Closed Bug? created by afatac a year ago

Testing 3.0.22 with SuiteCRM 7.11.7 and Outlook 2016.

After composing a new email and click this Send and Archive button...


The recipient will receive a plain text email instead of the original HTML email. In addition, there is a binary file attached. It looks like a Outlook mail data file.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    I've been unable to replicate this issue, could you pass your logs over to us by sending them with the subject including a reference to your ticket [2238] to outlook[at]salesagility[dot]com

    SuiteCRM Outlook Plugin Team

  2. eefoo member avatar


    a year ago

    There is no message in the debug log. However, I discover that if you "Send and Archive" to recipient and the message is opened in non-Microsoft email client e.g. Thunderbird,, the message will be shown in plain text and with a winmail.dat file attached.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This ticket has been closed as we have been unable to replicate this issue, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.

    SuiteCRM Team

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