by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Free 30 day trial
Try it Now

#1826 - constant message about "Login to CRM failed". Cannot close, reconfigure or disbale it. Have to forced closeoutlook

Closed Bug? created by rico 9 months ago

This happens not on only to me, but also with my colleguas (5 pc's). It is more than annoying and if i can find another plugin/solution if will unstill this direct.

A solution to this problem is a mustcrm failed.PNG

  1. rico member avatar

    rico

    9 months ago

    btw when i test the login, then it is successful. So it really doesn't make sense

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      9 months ago

      Hi Rico,

      That is strange that the "Test Login" works fine yet when you saves the settings screen the shown dialog popups.

      Are you able to turn the error level to Debug from the Add-in's settings screen and save? Hopefully that will record more information about the error in the Plugin's error log.
      Once you have updated the error level and been able to execute the "Login to CRM failed" please send us your add-in logs to outlook[at]salesagility[dot]com referencing this case so we can investigate this further.

      Thanks

    • rico member avatar

      rico

      9 months ago

      Hi, Im happy with your resposne. I was worried no one would care..I have put the log level on debug now. We have a lot of problems with this. The plug in is often stopped by outlook en and it is really hard to activate it again, with the above mentioned problem as one of the results. Our crm http://crm.picasse.com can only be accessed trhough a VPN. We are ofcourse all on the VPN, but still it might be related.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    9 months ago

    Hi there,

    Did you get any further with this issue?

    If you haven't please and have been able to execute the "Login to CRM failed" whilst on DEBUG log level please send us your add-in logs to outlook[at]salesagility[dot]com referencing this case so we can investigate this further.

    Thanks

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    8 months ago

    Hi there,

    Did you get any further with this issue?

    Thanks

  4. rico member avatar

    rico

    8 months ago

    It happens currently again. Whenever is restart my computer i get this problem

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    8 months ago

    Hi there,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1826. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...