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Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

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#2880 - Sent Items not syncing & Read/unread issue

In Progress Bug? created by htang 7 months ago

Hi Team,

All of the emails below I have read and replied to and all of a sudden they say unread. Also, sent items are not syncing. They were this morning. I have confirmed it is checked in the setting.

First screenshot in my inbox. The second one is my sent items.

suite1.png

suite2.png

All the emails that were changed to unread have this banner at the top
suite3.png

Please let us know, what is the root cause of this issue

Thanks

  1. htang member avatar

    htang

    7 months ago

    Hi Team,

    Do we have any update on this ticket?

    Thanks

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi there,

    Could you confirm which version of the plugin you were using?

    There is a known issue that may be causing the syncing issue we aim to resolve in V4 of the plugin. However, the Read/unread issue is currently unknown. Did you perform an action other than sending of the email?

  3. htang member avatar

    htang

    7 months ago

    Hi Team,

    Please find the plugin version below,

    vers.PNG

    Email activities & Calendar to check CRM calls/meetings/tasks.

    Thanks

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Thanks,

    I'll do my best to investigate this issue and get back to you should I need more information.

  5. htang member avatar

    htang

    6 months ago

    Hi Team,

    Do we have any update on this?

    Thanks

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Unfortunately not @htang,

    Upon testing V4 the other day I did not notice this issue so may be a case of waiting for the V4 to release and the issue should be resolved

    • htang member avatar

      htang

      6 months ago

      do you have an ETA for the release of V4? also, if we go for the enterprise plugin, do you think it would resolve the issues with this cheaper plugin?

  7. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 months ago

    Hi there,

    V4 has been released if you have any questions about updating or any further issues please let me know.

    Thanks,
    Mac

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