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#1968 - illogical license error

Closed Bug? created by mdelfortrie Verified Purchase a year ago

I tried to install the Outlook plugin using our license but I keep getting error message that license check failed.
Jason from SuiteCRM has checked and verified our license is valid.
His guess of the problem is: "My best guess at this point is that your config_override.php file on the CRM server is not writeable"

My questions:
1. Why do we get this error message?
2. Is Jason's hypothesis correct? If so, how to fix it?

My details:
Outlook plugin version:
Outlook version: 1808 (Build 10730.20334 Click-to-run)
Plugin settings 'Test' button is succesfull

Thanks in advance

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi mdelfortrie,

    There was recently an issue with licensing on the store, Could you try again after restarting your session and see if this has been resolved. If not please get in touch and let us know.

    SuiteCRM Outlook Plugin Team

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,
    Could you please try the following steps below which will take you through how to resolve the issues you are describing,

    == Preventing Licence Check Failure ==
    The easiest way to prevent these issues occurring is to wait 30 seconds to a minute after the start of outlook before performing a manual archive. If you happy with this you can skip to the end of this guide but if you would prefer a speedier start-up, please follow the steps below;

    Open Outlook and Wait 30 seconds
    Navigate to the "SuiteCRM" tab and click "Settings"
    Click on the tab "Synchronisation"
    Change the value of "Start-up Delay" to a value greater than 0 for example 5 seconds (It could be as low as 1 however may cause issues with the plugin disabled due to "Running Slow", 5 seconds accommodates for this start-up time and still prevents any issues occurring with the plugin)
    Afterwards, hit save and restart outlook, you should now be able to archive after 5 seconds without receiving any license check issues as long as a valid license is placed within the "Credentials" section of the plug-in settings.

    SuiteCRM Outlook Plugin Team

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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