Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#751 - SuiteCRM Outlook Plugin

Closed Installation created by bernardbailey 6 years ago

Hi team,

Today I decided I need the SuiteCRM Outlook Plug.

I decided to use the free trial feature. I downloaded the file and ran the installation.

I got to the settings screen where I have been able to set the URL correctly and passed the [Test] button.

I am stuck on the licence key, because there was no key with the download?

I need any assistance that can get me past this point and get it working.

Cheers Bernard

  1. bernardbailey member avatar

    bernardbailey

    6 years ago

    I got the license key and pasted it in and saved, I then got this message 'Object reference not set to an instance of an object'

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 years ago

    Hi Bernard,

    Would you be able to provide us with your system information such as operating system, outlook version, PHP version and steps to replicate this problem?

    Thanks

    • SuiteCRM Outlook Plugin Team

  3. bernardbailey member avatar

    bernardbailey

    6 years ago

    Hi team,

    Sorry about the delay in getting this detail back to you.

    Desktop: OS: WIN10 PRO Build 10586.1176, 32-Bit, 4.00GB RAM Outlook:

    Host Server: OS: Linux server-04 4.4.0-97-generic #120-Ubuntu SMP Tue Sep 19 17:28:18 UTC 2017 x86_64 PHP: PHP Version 7.0.22-0ubuntu0.16.04.1

    Issue steps:

    1. Outlook is installed and closed
    2. Install SuiteCRM Outlook Plugin which runs to completion.
    3. Open Outlook, open SuiteCRM Settings
    4. Complete URL Username and password
    5. Press [TEST] button, the connection is successful
    6. Ignore LDAP authentication and password encryption key
    7. Paste license key
    8. Click [Save] button and I get this message 'Object reference not set to an instance of an object'

    What bis it I am missing here?

    Cheers Bernard

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Resolved in 3.0.18. Please re-open if still having this issue.

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  • Supported Versions
  • 7.10.10 to 8.4.2
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