Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#5482 - Outlook 2021 classic (PC based) does not allow installing "XML" Add-in
"Manifest.xml is not a valid Office add-in"
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10 months ago
Please contact us by email at outlook [at] salesagility.com and send a copy of the manifest. We can use this to investigate your error.
10 months ago
We have tested your manifest file and it imports as expected in Outlook Office 365.
For Outlook 2021 Classic, is this connected to a Microsoft Exchange server? Are you also using a Microsoft hosted email address or some other third party email provider such as google?
10 months ago
We use Outlook 2021 Classic connected to external server IMAP
10 months ago
Is the external server a Microsoft Exchange server?
10 months ago
Unknown, hosted by "Heartinternet" Incoming Server: sxb1plzcpnl490637.prod.sxb1.secureserver.net IMAP Port: 993 POP3 Port: 995 Outgoing Server: sxb1plzcpnl490637.prod.sxb1.secureserver.net SMTP Port: 465
10 months ago
The issue is that the client Outlook 2021 does not recognise XML files in add on section
10 months ago
Thanks for your response. Outlook does not support add-ins in this way unless connected to a Microsoft Server. Third party servers such as Heartinternet are not compatible.
This is a restriction with Microsoft rather than our plugin.
Please see our compatibility section here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin
10 months ago
As we purchased the plugin, can advise a solution? V3?
10 months ago
V3 is discontinued and unsupported so no longer a recommended or viable option.
If you wish to continue to use our plugin, the best option would be to use a compatible mail server as described in the documentation. Either MS Exchange or Office365.
10 months ago
I think server is Exchange 2016, verifying with Host
10 months ago
When using Exchange, there are several requirements in place from Microsoft. Please keep these in mind: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/add-in-requirements