Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#5482 - Outlook 2021 classic (PC based) does not allow installing "XML" Add-in
"Manifest.xml is not a valid Office add-in"
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9 months ago
Please contact us by email at outlook [at] salesagility.com and send a copy of the manifest. We can use this to investigate your error.
9 months ago
We have tested your manifest file and it imports as expected in Outlook Office 365.
For Outlook 2021 Classic, is this connected to a Microsoft Exchange server? Are you also using a Microsoft hosted email address or some other third party email provider such as google?
9 months ago
We use Outlook 2021 Classic connected to external server IMAP
9 months ago
Is the external server a Microsoft Exchange server?
9 months ago
Unknown, hosted by "Heartinternet" Incoming Server: sxb1plzcpnl490637.prod.sxb1.secureserver.net IMAP Port: 993 POP3 Port: 995 Outgoing Server: sxb1plzcpnl490637.prod.sxb1.secureserver.net SMTP Port: 465
9 months ago
The issue is that the client Outlook 2021 does not recognise XML files in add on section
9 months ago
Thanks for your response. Outlook does not support add-ins in this way unless connected to a Microsoft Server. Third party servers such as Heartinternet are not compatible.
This is a restriction with Microsoft rather than our plugin.
Please see our compatibility section here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin
9 months ago
As we purchased the plugin, can advise a solution? V3?
9 months ago
V3 is discontinued and unsupported so no longer a recommended or viable option.
If you wish to continue to use our plugin, the best option would be to use a compatible mail server as described in the documentation. Either MS Exchange or Office365.
9 months ago
I think server is Exchange 2016, verifying with Host
9 months ago
When using Exchange, there are several requirements in place from Microsoft. Please keep these in mind: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/add-in-requirements