Official SuiteCRM Outlook Plugin

Please contact us by email at outlook [at] salesagility.com and send a copy of the manifest. We can use this to investigate your error.

We have tested your manifest file and it imports as expected in Outlook Office 365.

For Outlook 2021 Classic, is this connected to a Microsoft Exchange server? Are you also using a Microsoft hosted email address or some other third party email provider such as google?

We use Outlook 2021 Classic connected to external server IMAP

Unknown, hosted by "Heartinternet" Incoming Server: sxb1plzcpnl490637.prod.sxb1.secureserver.net IMAP Port: 993 POP3 Port: 995 Outgoing Server: sxb1plzcpnl490637.prod.sxb1.secureserver.net SMTP Port: 465

The issue is that the client Outlook 2021 does not recognise XML files in add on section

Thanks for your response. Outlook does not support add-ins in this way unless connected to a Microsoft Server. Third party servers such as Heartinternet are not compatible.

This is a restriction with Microsoft rather than our plugin.

Please see our compatibility section here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin

As we purchased the plugin, can advise a solution? V3?

I think server is Exchange 2016, verifying with Host

When using Exchange, there are several requirements in place from Microsoft. Please keep these in mind: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/add-in-requirements