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#3365 - An unknown error has occurred
After opening case #3363 (InstallationStep6 automatic synch) I tried to install without automatic synchronisation.
I followed:
Step 8: created Outlook Password Client
Step 9-14: I installed the plugin by using the manifest.xml
Step 1-6 Autentication
Suite Host URL: I used the correct URL. (copy this URL to Browser I reach my crm) Username & Password: I used the correct user and Password combination (tested Login on my crm) Client ID: I copied the correct ID from step 8 (checked it twice) Client Secret: copied from .txt in step 8 and in this section (checked it twice)
After Submit I got th message:
An unknown error has occurred, please check input and try again.
I am sure that I used all Parameters right. Is there any resolution for? Or any deeper Errormessage?
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3 years ago
Hi there,
Could you confirm that the Client Secret is what was typed in the client secret box on the record for the client token? If so what .txt were you referencing?
Thanks, Mac
3 years ago
Hi, I can confirm that the Client Secret is the same that was typed in the client secret box on the record for the client token. Sorry for my confusing message, i wrote the secret in a .txt and copied in the Record durring creation and into the client secret in the Office Plugin. So Iam sure that it´s the same secret.
3 years ago
Thanks for letting me know, are you using https: at the beginning of the URL? and ensured that the URL only contains the domain name and no parameters afterwords?
3 years ago
Hi,
I use https://xxx.yyy.com the base URL from my crm. There are no other parameterl like login or somethin like this
3 years ago
Is there any further information or a more detailed logging mechanism to find out why this problem occurs?
a year ago
Hi there,
Could you please confirm if this issue you are having still exists?
Regards, The Outlook Plug-in Team