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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1818 - License check Failed but purchased license is input in Remote Desktop Server Client of Outlook

Closed Bug? created by SalomevanWyk Verified Purchase 6 months ago

Dear Team,

We have purchased this plugin, and would like to confirm which URL it needs to access to authenticate the license?

We have 80 Users on Remote Desktop Services sessions using the plugin and we have purchased 80 licenses. The servers can access the suitecrm but when setting up the outlook plugin it gives a failed license check.

Please urgently assist with the URL used to check the validation of the license.

We have added: URL : https://store.suitecrm.com/api/v1/key/validate

If this is not correct kindly assist.

Regards,

WIB

  1. SalomevanWyk member avatar

    SalomevanWyk Verified Purchase

    6 months ago

    2019-03-12 14:15:11,928 | Background | ERROR | LicenceValidationHelper.Validate
    System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.
    at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
    at System.Net.TlsStream.CallProcessAuthentication(Object state)
    at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
    at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
    at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
    at System.Net.ConnectStream.WriteHeaders(Boolean async)
    --- End of inner exception stack trace ---
    at System.Net.HttpWebRequest.GetResponse()
    at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Hi there,

    When you are asking about the URL you have added what are you meaning by this? The plugin already does a License check sending the API key for the plugin itself as well as the key of your purchased license.
    Please view documentation here for the parameters to send across.

    https://store.suitecrm.com/selling/license-api

    Also try setting the error log to DEBUG as that would give you more information on the issue with verifying the license.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Hi there,

    Did you get our last reply?

    When you are asking about the URL you have added what are you meaning by this? The plugin already does a License check sending the API key for the plugin itself as well as the key of your purchased license.
    Please view documentation here for the parameters to send across.

    https://store.suitecrm.com/selling/license-api

    Also, try setting the error log to DEBUG as that would give you more information on the issue with verifying the license.

    If you could get back to us that would be great.

    Thanks

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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