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Member SinceMay 13th, 2025
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Last SeenJanuary 15th, 2026
nic does not have any add-ons for sale.
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Support June 18th, 2025 @ 6:37 pm
Looks like this is a repeat of an OLD bug (bug #506)...
I've been poking around in the database and I think I've found the cause of the problem, but not the solution. It looks like the plugin is only partially populating the relevant fields in the emails table, and skipping all the parent/relationship data in emails_email_addr_rel. So the email is being imported to the database, but not fully. I'm happy to provide more details, just let me know what's needed.
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Support May 22nd, 2025 @ 4:57 pm
Thank you! this sounds to be exactly my problem... unfortunatly I'm committed to this path. I guess the import set the IDs to the old salesforce IDs and yes. mograting them to standard IDs would be outside my ability at the moment... So... is there a discussion somewhere for what to set this value to to make the API accept salesforce id values?
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Support May 21st, 2025 @ 9:38 pm
I managed to make some progress on my own... I removed php8.2 (default php version installed on debian 12.5) and installed php7.4 (with the necessary additional php modules). Things SEEEM to be working now, however, the plugin is still not usable...
for the office365 section, I am stuck on authorization. our company has MFA enforced. we can use app passwords, or we can use standard mfa (an app). This is not an option in the plugin. I do note another post had the same issue... their solution was to bypass mfa with conditional access... however, we do not have the requisite entra subscription to enable conditional access. So... is there a way to use app passwords for the plugin?
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Support May 21st, 2025 @ 2:13 pm
In an attempt to get things moving, I have uninstalled the module (used the module loader to disable, then uninstall the module. Then I deleted the package.) Then I attempted to reinstall the package. Last time, it never got to the point "Enable GrinMark Office 365 Web Plugin license manager" This time it did. so I X'd the box and entered the License Key value and hit "Validate" ... Nothing. It's just sitting here on this page with absolutely no response.
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Support May 20th, 2025 @ 1:55 pm
I'm attempting to get the outlook plugin working for suitecrm. I have managed to get the plugin installed following this guide...
When I attempt to archive an email to a contact or to an account, there are no aparent errors, but the email simply does not appear. Additionally, emails do not appear to be automatically archiving. However, if I go into the emails module in suitecrm and select and "import" an email, the import works fine.
THe outlook sync job appears to be running and is not only not throwing errors, but claims to be running successfully... yet no emails are archiving...
The only real error I have found that I cant seem to get cleared is an apparent API exception. Here is the last output (timed to this morning) from /var/www/suitecrm/logs/legacy/suitecrm.log
Tue May 20 2025 at 06:58:16 [169576][1][FATAL] API Exception detected: Message was: The option "id" with value "003Dp000008Qvy0IAC" is invalid. Exception details: Code:0 /var/www/suitecrm/vendor/symfony/options-resolver/OptionsResolver.php:1082 Trace: #0 /var/www/suitecrm/vendor/symfony/options-resolver/OptionsResolver.php(905): Symfony\Component\OptionsResolver\OptionsResolver->offsetGet() #1 /var/www/suitecrm/public/legacy/Api/V8/Param/BaseParam.php(49): Symfony\Component\OptionsResolver\OptionsResolver->resolve() #2 /var/www/suitecrm/public/legacy/Api/V8/Param/CreateRelationshipByLinkParams.php(41): Api\V8\Param\BaseParam->configure() #3 /var/www/suitecrm/vendor/symfony/options-resolver/OptionsResolver.php(1128): Api\V8\Param\CreateRelationshipByLinkParams->Api\V8\Param\{closure}() #4 /var/www/suitecrm/public/legacy/Api/V8/Param/CreateRelationshipByLinkParams.php(59): Symfony\Component\OptionsResolver\OptionsResolver->offsetGet() #5 /var/www/suitecrm/vendor/symfony/options-resolver/OptionsResolver.php(1007): Api\V8\Param\CreateRelationshipByLinkParams->Api\V8\Param\{closure}() #6 /var/www/suitecrm/vendor/symfony/options-resolver/OptionsResolver.php(905): Symfony\Component\OptionsResolver\OptionsResolver->offsetGet() #7 /var/www/suitecrm/public/legacy/Api/V8/Param/BaseParam.php(49): Symfony\Component\OptionsResolver\OptionsResolver->resolve() #8 /var/www/suitecrm/public/legacy/Api/V8/Middleware/ParamsMiddleware.php(48): Api\V8\Param\BaseParam->configure() #9 /var/www/suitecrm/public/legacy/Api/V8/Factory/ParamsMiddlewareFactory.php(38): Api\V8\Middleware\ParamsMiddleware->__invoke() #10 [internal function]: Api\V8\Factory\ParamsMiddlewareFactory->Api\V8\Factory\{closure}() #11 /var/www/suitecrm/vendor/slim/slim/Slim/DeferredCallable.php(57): call_user_func_array() #12 [internal function]: Slim\DeferredCallable->__invoke() #13 /var/www/suitecrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func() #14 /var/www/suitecrm/vendor/league/oauth2-server/src/Middleware/ResourceServerMiddleware.php(54): Slim\Route->Slim\{closure}() #15 [internal function]: League\OAuth2\Server\Middleware\ResourceServerMiddleware->__invoke() #16 /var/www/suitecrm/vendor/slim/slim/Slim/DeferredCallable.php(57): call_user_func_array() #17 [internal function]: Slim\DeferredCallable->__invoke() #18 /var/www/suitecrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call_user_func() #19 /var/www/suitecrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\Route->Slim\{closure}() #20 /var/www/suitecrm/vendor/slim/slim/Slim/Route.php(268): Slim\Route->callMiddlewareStack() #21 /var/www/suitecrm/vendor/slim/slim/Slim/App.php(503): Slim\Route->run() #22 /var/www/suitecrm/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\App->__invoke() #23 /var/www/suitecrm/vendor/slim/slim/Slim/App.php(392): Slim\App->callMiddlewareStack() #24 /var/www/suitecrm/vendor/slim/slim/Slim/App.php(297): Slim\App->process() #25 /var/www/suitecrm/public/legacy/Api/index.php(12): Slim\App->run() #26 {main} Tue May 20 2025 at 06:58:16 [172300][1][FATAL] error loading relationship emails_email_templates Tue May 20 2025 at 06:58:16 [172300][1][FATAL] error loading relationship emails_email_templates_idbI've looked this up and I believe I have found a related issue, but there are enough differences between their situation and mine that I'm not positive. Thus: new post.
Any ideas?
We REALLY need emails to automatically log in suitecrm...
We are running the following software versions: Suitecrm v8.8.0 Debian 12 apache v2.4.62 PHP v8.2.28 mariadb v10.11.11
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