Official SuiteCRM Outlook Plugin

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial

Try it Now

#1088 - Error in Outlook during archiving

Closed Bug? created by alaczko 6 years ago

I have this alarm when I open archive in Outlook. Let me know please if this is alreda a known issue, if yes, please advice.

alaczko
6 years ago

PHP 7.1.16.

reply
alaczko
6 years ago

Any feedback? Still not able to use it, and it is not so happy as it is a paid plugin.

reply
SuiteCRM Provider Affiliate
6 years ago

Hi there alaczko, What version of SuiteCRM are you running? We suggest that you turnoff your error_reporting on your server or upgrade your SuiteCRM instance.

reply
- alaczko
  6 years ago
  
  Hi, Thank you for you quick response, much appreciated. SuiteCRM version: 7.10.4 Plugin version: 3.0.11. I have already turned it off, but still not ok. Now I do not have that long alarm description, instead when I press Archive I get an Error, that is "There was an error while archiving".
  
  reply
- SuiteCRM Provider Affiliate
  6 years ago
  
  Just to clarify the steps: 1. You have a read Email on the list view of Emails 2. You right click on said Email and click 'SuiteCRM Archive' 3. You receive an Error
  
  OR 1. You are viewing a Read Email in its popup window 2. You click on 'Archive' 3. You receive an Error
  
  What kind of email is this (HTML, attachements)? Does this happen to all emails or just a few?
  
  reply
alaczko
6 years ago
- right click on the email in Outlook I would like to archive
- select "SuiteCRM archive"
- Archive to SuiteCRM window pops up. Already the selected emails sender is in the search line.
- I can do the search, whatever is the module, works fine.
- I select the Contact or the Opportunity from the list appeared after search
- Alarm
reply
- SuiteCRM Provider Affiliate
  6 years ago
  
  Thanks for this. Does archiving to other modules work, or does it only fail on Opportunities and/or Contacts?
  
  reply
alaczko
6 years ago

Doesn't matter which module. Tried with Accounts, Contacts and Opportunities.

reply
afatac
6 years ago

I have the exact same problem.

SuiteCRM version 7.10.5

reply
alaczko
6 years ago

Any progress on this? If nothing is ongoing I am not going to keep paying for this add-on. Thanks for your reply.

reply
alaczko
6 years ago

?

reply
- SuiteCRM Provider Affiliate
  6 years ago
  
  Hi alaczko, Does you debug logs state anything when you experience this issue? You can forward them onto us at outlook[at]salesagility.com
  
  Thanks
  
  reply
SuiteCRM Provider Affiliate
5 years ago

This has been resolved in latest 3.0.18. Please re-open if require assistance.

reply

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.

Saving Comment...

Official SuiteCRM Outlook Plugin

#1088 - Error in Outlook during archiving

"It works very good. You should deactivate the contacts sync on the first run, because it sorts the contacts in the main folder and thus uploads duplic..." - Wieland

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

Outlook 365 and SuiteCRM Integration

SuiteCRM Enterprise-Class Outlook Integration