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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1088 - Error in Outlook during archiving

Closed Bug? created by alaczko Verified Purchase a year ago

I have this alarm when I open archive in Outlook. Let me know please if this is alreda a known issue, if yes, please advice.
outlook_plugin.jpg

  1. alaczko member avatar

    alaczko Verified Purchase

    a year ago

    PHP 7.1.16.

  2. alaczko member avatar

    alaczko Verified Purchase

    a year ago

    Any feedback? Still not able to use it, and it is not so happy as it is a paid plugin.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there alaczko,
    What version of SuiteCRM are you running?
    We suggest that you turnoff your error_reporting on your server or upgrade your SuiteCRM instance.

    • alaczko member avatar

      alaczko Verified Purchase

      a year ago

      Hi,
      Thank you for you quick response, much appreciated.
      SuiteCRM version: 7.10.4
      Plugin version: 3.0.11.
      I have already turned it off, but still not ok. Now I do not have that long alarm description, instead when I press Archive I get an Error, that is "There was an error while archiving".

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Just to clarify the steps:
      1. You have a read Email on the list view of Emails
      2. You right click on said Email and click 'SuiteCRM Archive'
      3. You receive an Error

      OR
      1. You are viewing a Read Email in its popup window
      2. You click on 'Archive'
      3. You receive an Error

      What kind of email is this (HTML, attachements)? Does this happen to all emails or just a few?

  4. alaczko member avatar

    alaczko Verified Purchase

    a year ago

    • right click on the email in Outlook I would like to archive
    • select "SuiteCRM archive"
    • Archive to SuiteCRM window pops up. Already the selected emails sender is in the search line.
    • I can do the search, whatever is the module, works fine.
    • I select the Contact or the Opportunity from the list appeared after search
    • Alarm
      1.jpg
    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Thanks for this.
      Does archiving to other modules work, or does it only fail on Opportunities and/or Contacts?

  5. alaczko member avatar

    alaczko Verified Purchase

    a year ago

    Doesn't matter which module. Tried with Accounts, Contacts and Opportunities.

  6. eefoo member avatar

    afatac Verified Purchase

    a year ago

    I have the exact same problem.

    SuiteCRM version 7.10.5

  7. alaczko member avatar

    alaczko Verified Purchase

    a year ago

    Any progress on this? If nothing is ongoing I am not going to keep paying for this add-on.
    Thanks for your reply.

  8. alaczko member avatar

    alaczko Verified Purchase

    a year ago

    ?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi alaczko,
      Does you debug logs state anything when you experience this issue?
      You can forward them onto us at outlook[at]salesagility.com

      Thanks

  9. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    This has been resolved in latest 3.0.18. Please re-open if require assistance.

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