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#1938 - Login Fails with 3.0.18

Closed Bug? created by GregHorner Verified Purchase 4 months ago

Our SuiteCRM version is 7.10.13
We are using Office365 version 1903 - latest build
How do we fix this issue? Error log below. thanks, Greg

HResult:-2146233088
2019-05-01 15:52:34,162 | VSTA_Main | ERROR | Unable to connect to SuiteCRM
SuiteCRMClient.Exceptions.BadCredentialsException: CRM Server error 10 (Invalid Login): Login attempt failed please check the username and password
at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse, String payload)
at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String method, Object input)
at SuiteCRMClient.UserSession.AuthenticateCRM()
at SuiteCRMClient.UserSession.Login()
at SuiteCRMAddIn.Dialogs.SettingsDialog.btnTestLogin_Click(Object sender, EventArgs e)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233088
2019-05-01 15:52:38,954 | VSTA_Main | ERROR | Failed calling 'login'
SuiteCRMClient.Exceptions.BadCredentialsException: CRM Server error 10 (Invalid Login): Login attempt failed please check the username and password
at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse, String payload)
at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String method, Object input)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233088

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    4 months ago

    Hi there,

    Profound apologies.

    What's happened is that TLS 1.1 was disabled globally on 1st May. We knew this was going to happen and had already upgraded to a version of the .Net libraries which should use TLS 1.3 automatically, but clearly this isn't working.

    According to documentation, if you have .Net 4.6.2 or above installed on your computer this should just work. Otherwise, some registry changes (see same documentation) should make it work.

    However, I can confirm that at this stage it is not working for me either, although I have .Net 4.7.2 installed.

    We have recognised this issue and we are working as hard as we can to resolve this problem.

    Thanks,

  2. hmmdeutschland member avatar

    HMM Deutschland GmbH Verified Purchase

    3 months ago

    We tried the registry hack in the MS documentation https://docs.microsoft.com/en-us/security/solving-tls1-problem, either. It did not work.

    A new plugin is needed urgently. A rollback to plugin version 3.0.11 is a workaround.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,
    This issue will be closed over, if this is still an issue please raise a new issue and reference this closed issue. We recommend upgrading your SuiteCRM Outlook Plug-in to the latest available version to ensure you stay up to date with new features and fixes.
    SuiteCRM Outlook Plugin Team

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