Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#528 - Date sent does not come through to SuiteCRM from Outlook
All users are using 3.0.4. But only one user are able to archive emails that will include the Date Sent date field into SuiteCRM. All other users who archive will have all their emails archived with this field blanked
- Most Recent Love from Users
rimacoca- Ricardo Cairello
- marcusvsgimenes
- Ricardo Cairello
- thermoprintix
- clientes
7 years ago
Hi Kent,
This sounds like it might be an issue with caching in SuiteCRM. Can you send us what version of SuiteCRM you are using along with your DEBUG logs (logs set at DEBUG level) during replication of the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #528. Thanks.
7 years ago
Version is: Version 7.8.2 Sugar Version 6.5.24 (Build 509) Email with attachment sent 11.08 time 15:34 Please look at around 15:22 in log which were the time we tried to archive
7 years ago
Any updates?
7 years ago
Hi support team, can you update me with any updates in this case
7 years ago
Hi support team.I have updated to 3.0.7 and still have a problem with the submitted date. Is there any thing I can do that can make it easier to debug?
7 years ago
Hi Kent,
We have contacted you directly in relation to this issue.
7 years ago
Sent now, please confirm