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#528 - Date sent does not come through to SuiteCRM from Outlook

Closed Bug? created by kent Verified Purchase 2 years ago

All users are using 3.0.4. But only one user are able to archive emails that will include the Date Sent date field into SuiteCRM. All other users who archive will have all their emails archived with this field blanked

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Kent,

    This sounds like it might be an issue with caching in SuiteCRM. Can you send us what version of SuiteCRM you are using along with your DEBUG logs (logs set at DEBUG level) during replication of the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #528. Thanks.

    • SuiteCRM Outlook Plugin Team
  2. kent member avatar

    kent Verified Purchase

    2 years ago

    Version is: Version 7.8.2
    Sugar Version 6.5.24 (Build 509)
    Email with attachment sent 11.08 time 15:34
    Please look at around 15:22 in log which were the time we tried to archive

  3. kent member avatar

    kent Verified Purchase

    2 years ago

    Any updates?

  4. kent member avatar

    kent Verified Purchase

    2 years ago

    Hi support team, can you update me with any updates in this case

  5. kent member avatar

    kent Verified Purchase

    2 years ago

    Hi support team.I have updated to 3.0.7 and still have a problem with the submitted date. Is there any thing I can do that can make it easier to debug?

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Kent,

    We have contacted you directly in relation to this issue.

    • SuiteCRM Outlook Plugin Team
  7. kent member avatar

    kent Verified Purchase

    a year ago

    Sent now, please confirm

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