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#1839 - Outlook is hanging after installing/using this plugin

Closed Bug? created by gabrielguimaraes a year ago

Hi there,

After I've installed this plugin, my Outlook 2016 is hanging. I had to disable it so I can use Outlook. Is there anything I can do to solve this problem?

Thanks

Regards,

Gabriel GuimarĂ£es

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    Could you confirm what plug-in version you are using?

    Thanks,

    • gabrielguimaraes member avatar

      gabrielguimaraes

      a year ago

      Hello,

      I've downloaded/installed this version: SuiteCRMAddIn_3.0.18.0

      Regards,

      Gabriel

  2. gabrielguimaraes member avatar

    gabrielguimaraes

    a year ago

    Hi there,

    Is there any update on this?

    Regards,

    Gabriel

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #[1839]. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This issue will be close due to no response, if this is still and issue please raise a new issue and reference this closed issue. We recommend upgrading your SuiteCRM Outlook Plug-in to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

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