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#1051 - Intermittently Outlook ´hangs´ for a few seconds

Closed Bug? created by mdelfortrie Verified Purchase 2 years ago


In our office we are using your Outlook plugin to our satisfaction. However, on some computers (including my own) we are intermittently experiencing that Outlook 'hangs' for a few seconds before becoming 'active' again. It only happens when your plugin is active. Do you happen to know what the solution could be?

- Outlook 2016. Desktop version, part of Office 365 subscription
- Windows 10
- SuiteCRM outlook plugin version 3.0.9
- Exchange mail server in the cloud (Office 365)
- Domain controller still on our local server

I hope you can help!
Best regards,

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Maarten,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1051. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
    • mdelfortrie member avatar

      mdelfortrie Verified Purchase

      2 years ago

      I have send you an email with requested details

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi mdelfortrie,

      It looks like either one of your folders may be incorrect or you are having network issues. I can see that roughly every 5 minutes you are receiving an error while trying to connect to exchange:

      2018-03-30 17:40:26,436 | 10 | ERROR | ThisAddIn.GetMailFolders
      System.Runtime.InteropServices.COMException (0xC204011D): Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance.
      at Microsoft.Office.Interop.Outlook.MAPIFolder.get_Folders()
      at SuiteCRMAddIn.BusinessLogic.EmailArchiving.GetMailFoldersHelper(Folders objInpFolders, IList`1 result)

      I would investigate to see if you have any previous connections that is no longer needed.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Latest version has improved performance and this issue may also have issues with connectivity. Closing this issue now. Please open a new issue if still require assistance.

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