Official SuiteCRM Outlook Plugin

Hi stssolutions,

Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #373. That would be much appreciated and we'll investigate.

Is this issue only occurring with recurring calendar items?

SuiteCRM Outlook Plugin Team

Ok sending the dubug log now

OK, this is a very nasty one. I acknowledge the 'ReceivedTime' issue (which I haven't seen before in anyone else's logs) but that's not what's causing your calendar not to sync. The calendar syncing problem is represented by this issue from the same log:

2017-05-17 15:12:57,866 | 4  | ERROR | Synchroniser.UpdateItemsFromCrmToOutlook
System.Runtime.InteropServices.COMException (0xF7A4010A): The item has been moved or deleted.
   at Microsoft.Office.Interop.Outlook._ContactItem.get_Body()
   at SuiteCRMAddIn.ProtoItems.ProtoContact..ctor(ContactItem olItem)
   at SuiteCRMAddIn.BusinessLogic.ContactSyncState.CreateProtoItem(ContactItem outlookItem)
   at SuiteCRMAddIn.BusinessLogic.SyncState`1.SetSynced()
   at SuiteCRMAddIn.BusinessLogic.Synchroniser`1.AddOrUpdateItemsFromCrmToOutlook(eEntryValue[] items, MAPIFolder folder, HashSet`1 untouched, String crmType)

Again (obviously) this isn't something most people are suffering from. I'm wondering what is unusual about your setup?

Firstly, from the log I see you're using Outlook 2016. Which version of Windows are you using?

Second, does this happen every time you run the add-in or has it happened just once?

Thirdly, have you used previous versions either of the SuiteCRM add-in or of the SugarCRM add-in?

Fourthly, do you use two separate computers, both with Outlook and the add-in, with SuiteCRM?

It looks from the log as though you have calendar items in SuiteCRM which have outlook id properties, but those outlook ids are not being found in your local copy of Outlook; but there is something more to it which I'm not understanding yet.

OK, one hypothesis I had was that the items had been synced to CRM with the Outlook IDs from one copy of Outlook, and then resynced with a different copy; however, we've tested that scenario here and we don't get the same error, and also if you only have the add-in on one copy of Outlook then that can't be the issue.

I'm worried that the log is saying 'The item has been moved or deleted' for large numbers of items. Have a number of items in fact been deleted (either by you or someone else)?

Hi stssolutions - how did you get on with your test.

Just to also ask - when you say recurring item you mean a meeting which will be created at intervals e.g. a meeting is created to recur every week? Do non recurring meetings sync up correctly?

• SuiteCRM Outlook Plugin Team