Official SuiteCRM Outlook Plugin

Hi there,

Could you confirm that upon start-up of outlook you are met with the reconfigure screen? Could you also send a screenshot of the error for us to investigate further?

SuiteCRM Outlook Plugin Team

Are you able to insert your licence key? It can be found under the purchases page of your store profile. Are to able to X away from the popups? Are you able to hit save?

SuiteCRM Outlook Add-In v3.0.20.0 in Outlook version 16.0.0.11901 Auto-archiving: off

Logging level: Error

2019-08-13 11:55:06,263 | VSTA_Main | ERROR | Failed while loading the settings form System.NullReferenceException: Object reference not set to an instance of an object. at SuiteCRMAddIn.Properties.Settings.get_ShowExceptions() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2147467261

The issue you are having is known and is being handled by our development team. Could you please try the following workaround to see if any difference to the usability of the plugin is made?

How to update plugin settings without using the in-outlook menu.

Navigate to the file called user.config found in C:\User(YOUR USERNAME)\AppData\Local\Microsoft_Corporation(FOLDER CONTAINING "SuiteCRMAddIn")(Newest created Folder)\ Open the user.config file using notepad (Or for ease of use I suggest notepad++)

Using the find function (Normally CTRL+F) to locate the following names and update the values found between the UPDATETHIS tags below;

Find > Username Update value with CRM Username

Find > Password Update value with CRM Password

Find > Host Update value with CRM URL

Find > LicenceKey Update value with Plugin Licence Key

If you would like to enable debug logs (Useful if you are sending us logs to assist with debugging the issues you are experiencing) Find > LogLevel and update value with Debug

Afterwards please open outlook and check in the settings page that your changes have been reflected by the plugin (Note: Atm hitting save appears to cause an error on certain installations. However exiting without saving will not change your settings you updated)

Outlook Plugin Support Team

Hi there,

SuiteCRM Outlook Plugin has been updated to version 3.0.22.0. This new version should correct the error you were experiencing. Could you please install the new update and test to ensure your issue has been resolved.

SuiteCRM Outlook Plugin Team

Hi there,

This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

SuiteCRM Outlook Plugin Team