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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#893 - Severals users on the same company

Closed General Question created by Mickey3d a year ago

Hello,
How are you today ?

I would like ton use your "Official SuiteCRM Outlook Plugin" on the same company.

There are 8 users.
Each with Outlook (last version, 2016) bought from an office 365 monthly account.

I would like to use your plugin in order to sync all of the users info (Seamless synchronisations between contacts, meeting and tasks).

So, I will have "user1", "user2"... "user8" on my SuiteCrm.
All of them belong to the same account 'CustomerCompany'.

But how do you manage the duplicate content ?

For example, user3 and user5 can receive emails from the same sender.

So these 2 users can have the same contact (sender), but with slighty infos, but the same email address.

Can you help me out on the point ?

Thanks :)

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Ideally there should be an assigned user to one company (why have all 8 assigned to the same company?). There should be a owner of that company that would be in charge of archiving the emails appropriately to avoid duplicate emails in the CRM. There is no duplication check on the plugin.

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