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#501 - Outlook (MS Office Pro 2013 Plus Syncing a lot of the time since installing Plugin

Closed Bug? created by admin5 Verified Purchase 3 years ago

Hi our Outlook seems to hang and Synchronising a lot of the time.
Not Syncing Contacts or Calendar

Please advise

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi admin5,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #501. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
    • jason member avatar

      Jason

      3 years ago

      Here's a response from admin5:

      Hi SuiteCRM Outlook Plugin Team

      Sorry for the delay in responding, we have investigated the issue and discovered that the synchronising was for IMAP.

      After some extensive work on Outlook of recreating mailboxes, uninstalling then reinstalling the plugin, the issue seems to be resolved.

      We are still experiencing system freeze (around 3 seconds) when sending new Email or receiving.

      Not sure if this is related to the plugin or not.

      Best Regards,
      Aryeh

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