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#513 - Syncing doesn't work....

Closed General Question created by wolfram 3 years ago


unfortunately my Plugin isn't working...

i've registered the official Outlook Plugin for my SutieCRM 7 9.4.
Unfortunatelly I've a problem to sync my contacts and appointments.

What I've done so far:

Installation of the plugin
Created a new role "Outlook Sync"
added the user to the group
gave the groupe the correct permissions
set the "outlook sync" flag for contacts

I also have a script on my server, which sets the folder permissions...

cd /var/www/html/SuiteCRM/
chown -R www-data:www-data .
chmod -R 755 .
chmod -R 775 cache custom modules themes data upload config_override.php

But the message in the logfile is:

ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied

Synchoniser.ShouldAddOrUpdateItemFromOutlookToCrm: Meetings not added to CRM because import access is not granted

Who can help me ?

  1. wolfram member avatar


    3 years ago

    nobody here ?

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi wolfram,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #513. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
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