Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#3079 - SuiteCRM Outlook Plugin V4 (Phase 1)
I am using SuiteCRM Version 7.11.15 and trying to install the Outlook Plugin. Everything is going fine until step 14 when SuiteCRM should be available in Outlook. Suite CRM does not appear and Plugin cannot be authenticated. SuiteCRM add-in has momentarily appeared in the Outlook top ribbon. When clicked Outlook presented the following message: Add-in Error A problem occurred while trying to reach this add-in. P1: Apps for Office P2: 16.0.13029.20342 P3: 0x194 P4:
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4 years ago
Sorry to hear about your issue, can your clarify few details, and maybe provide a screenshot the error your are seeing:-
What version of outlook are you using, is a local instance or online? also is your CRM using https and is it accessible by outlook?
4 years ago
Outlook for Microsoft Office 365 ver.16.0.13029.20342. Local Outlook desktop. CRM is using https. Perhaps not accessible by Outlook. How can I check?
4 years ago
In essence you should check that you can directly hit the instance and there are not vpn or such blocking access, the best way would be check using the urls in the generated manifest to make sure they are correct and can hit you instance ok, if these are having issues you may want to check your htaccess and server config is set up correctly (assuming you are running on Apache).
If you are still having the issues, it may be easier if you can share the generated manifest and we can help review if were the issue, by sending a message containing your manifiest and any relevant outlook logs you have to outlook[at]salesagility[dot]com
4 years ago
Hi there,
Have we had any luck with this case? Please let me know if you have any other questions!
Thanks, Mac
4 years ago
Hi there,
Hopefully, this issue is resolved, I'll close this case over. If your issues continue, please let me know!